Help Center
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Hey there! We’re experiencing a high volume of emails at this time and our response times are slower than usual. In the meantime, we’ve put together a list of
common questions to help
. We appreciate your patience.
How can we help you?
Artists & Labels
Fans & Buyers
General Help
Login help
General troubleshooting
Artists & Labels
Common artist/label topics
Bandcamp design tutorial
Why won’t my tracks upload?
How do I get paid on Bandcamp, and how often?
Track/album code tutorial
Sections
Account management & adding music
Site design
Account basics
Uploading music
Album & track editing
Audio FAQ
Community
Collecting emails
Money & selling
Getting paid
Selling FAQ
Selling merch
Managing your music
Album pre-orders
Embedding Bandcamp music on other sites
Music charts
Track/album codes
Discount codes
Facebook
Labels, Pro, subscriptions, and Live
Bandcamp for Labels
Bandcamp Pro
Artist subscriptions
Live streaming
Listening Parties
Fans & Buyers
Common fan/buyer topics
Where do I download my purchase?
Download troubleshooting
Where’s my receipt email or download link?
What’s the status of my merch order?
Sections
Buying & listening
Buying and paying
Downloading music
Fan app and streaming
Attending a live stream
Your purchases & account
Digital purchases
Fan accounts
Physical orders
Merch from artists and labels
Vinyl campaigns