To stop receiving emails about a particular artist or label, just click “unfollow” beside their profile image on your Following tab, or the “unfollow” or “unsubscribe” link at the bottom of any email we send. You’ll find additional email management options under the Notifications section in gear > Settings > Fan.
Hey there! We’re experiencing a very high volume of emails from our COVID-19 fundraisers and as a result, our response times are slow. We put together a list of common questions to help you help yourself in the meantime - power!
Articles in this section
- Where’s my receipt email?
- Why is my download missing tracks?
- Some tracks are only 30 seconds long or samples. What gives?
- I just subscribed to an artist or label but I don’t see any of their releases. What gives?
- Where’s my download link?
- Can I re-download my purchases?
- How do I see a list of my previous purchases?
- I no longer want to receive emails. How do I unsubscribe?
- Can I use the music that I bought in my YouTube video/commercial/podcast?
- My downloads won’t play in my audio player. What’s up?