Subscribers can cancel at any time by visiting their Settings page on the Bandcamp site or app. Once they cancel, their subscription will continue up through the month or year for which they’ve paid. We don’t issue partial refunds for unused time in a subscription period, but they will not be charged the following period. Items added to their collection while they were subscribed are not removed when they cancel. Yes, this means that you may occasionally have an Evil Fan who subscribes and immediately cancels, and for one period’s subscription fee gets quite a bit of content. However, most people who choose to subscribe to an artist do so to support them and get their past and future content, not rip them off. The alternative, such as a scheme where content only “sticks” after a fan has been subscribed for some amount of time, and otherwise disappears when a subscription ends, is not something we are considering.
Hey there! We’re experiencing a very high volume of emails from our COVID-19 fundraisers and as a result, our response times are slow. We put together a list of common questions to help you help yourself in the meantime - power!
Bandcamp Help Center
Artists & Labels
Articles in this section
- Setting up your Stripe Account
- What’s an artist subscription? Why should I make one? What can they do? Can I see some examples?
- Should I choose monthly, or annual billing?
- When are subscribers charged, and when do I get paid?
- How much are transaction fees for artist subscriptions?
- What happens to existing subscribers if I change the price or term of my subscription?
- What video file types do you accept?
- What is the maximum video upload size?
- How does a subscriber cancel, and what happens when they do?