The track may have been partially cached on your device, which can affect playback. To clear this up, visit your Collection in the app by tapping the heart icon, then press the gear to go to Settings, then tap “clear audio cache”. You may also want to ensure that you have a healthy connection the next time you’re streaming.
Hey there! We’re experiencing a very high volume of emails from our COVID-19 fundraisers and as a result, our response times are slow. We put together a list of common questions to help you help yourself in the meantime - power!
Articles in this section
- Download music to your phone
- I’m having trouble streaming tracks on the website.
- App troubleshooting
- I’m having trouble activating my account.
- Where do I get the app?
- Playback in the app is flaky, or streaming is stopping and starting.
- Can I manually cache my purchases in the app?
- Can I download my purchases directly from the app?
- Can I create a playlist?
- When are you going to add scrobbling to the app?