First, check your spam folder for your activation email. If it’s not there, use the app to follow any artist or fan — that will trigger your activation email to be resent (if you signed up with the wrong email address, tap the “change email” link in the activation prompt).
Hey there! We’re experiencing a very high volume of emails from our COVID-19 fundraisers and as a result, our response times are slow. We put together a list of common questions to help you help yourself in the meantime - power!
Articles in this section
- Download music to your phone
- I’m having trouble streaming tracks on the website.
- App troubleshooting
- I’m having trouble activating my account.
- Where do I get the app?
- Playback in the app is flaky, or streaming is stopping and starting.
- Can I manually cache my purchases in the app?
- Can I download my purchases directly from the app?
- Can I create a playlist?
- When are you going to add scrobbling to the app?