If your receipt (or any other) email is missing, here's what to do:
- First, check your spam folder.
- Next, double check that you’re looking in the right email inbox; maybe you purchased the item or followed an artist with a different email address entirely. Try checking any alternate email inboxes.
- Add “firstname.lastname@example.org” to your list of safe senders.
- If you're simply trying to download your purchase, you can also download via your Collection page if you have a fan account. Here's how to link an alternate purchase email to your Collection.
- If you purchased an item and the email went to an address you cannot access, let us know what email you might have used and what item you purchased and we’ll re-send your receipt.