First thing's first: make sure you have the merch items on hand. Bandcamp doesn’t create, store, or ship any merch on your behalf, so anything you list for sale should be ready to go.
If you’ve made it to your Merch Orders page (linked from the top navigation bar and the Sales section of your Tools page), you’re off to a good start. You and/or your fulfillment partner(s) can use this page to track your orders, notify buyers about order updates, and even search through past merch orders. Here are a few tips to make sure your physical sales go smoothly:
- Always use your Merch Orders page to track new orders and ship them out.
This is the best place to find a comprehensive list of every physical order placed from your Bandcamp page and each buyer’s shipping details. You can easily use the “print shipping labels” link at the top of the page to generate labels or packing slips for all of your unshipped orders at once. We’ll also send an email to your PayPal email address at the time of each sale so you can keep up with new orders placed in real time.
- Use the “mark as shipped” option to let each fan know when their order is on its way.
Once you’ve clicked the link to mark the order as shipped, the option to add a tracking number or notes will appear:
We’ll automatically email the buyer once you mark their order as shipped, including any information you’ve added from that screen.
If the orders are flowing like wine and handling each one manually sounds like a burden, consider using our Merch Orders API.
- Keep proof of shipment on hand for every order.
When a fan reaches out about an order that hasn’t arrived, you’ll want to be able to provide them with proof of shipment (like a tracking number). If your shipping method doesn’t provide tracking, we recommend that you keep receipts or photos of the packages once they’ve been processed by the courier.
- Check your fan contact email address regularly, and communicate with your fans.
When fans have questions about their order, or need to make changes to it, they will contact you via your Fan Contact email. You can find or update that email via your Profile page. Be sure to keep that email up to date, and regularly check the inbox for new fan inquiries. Adding firstname.lastname@example.org to your email’s contact list will also help make sure those messages don’t get nabbed by your spam filter.