An unprecedented number of music fans have converged on Bandcamp to buy music and support artists during our COVID-19 fundraiser for artists. The flurry of activity has left our support team extra busy working through an unusually high number of requests, so if you’ve contacted us, we humbly ask that you give us an extra few days to respond to your message.
In the meantime, here are some common questions you may have — you may be able to help yourself. (Power!)
When are the fundraisers?
The current COVID-19 fundraiser will run from midnight 12:00am PDT to 11:59pm PDT on May 1, 2020. The first fundraiser was March 20, and the next two will be June 5 and July 3, 2020.
What are they?
We are waiving our revenue share fee during each fundraiser window to support artists and labels affected by COVID-19.
Help for fans
I'm seeing a download error or slow download times.
We're expecting lots of traffic during the fundraiser which may result in slow download times, but everything should be back to normal soon. In the meantime, why not stream your purchases from the Bandcamp App for iOS or Android?
I bought something outside the fundraiser window, can you waive the revenue share retroactively?
Sorry, no. However, you can rest easy knowing that 85-90% of your money will still go directly to the artist and—even better—there will be fundraisers just like this one on June 5th and July 3rd, too.
Will my merch order be affected by COVID-19 shipping delays?
Bandcamp artists and labels are responsible for fulfilling and shipping merch. The pandemic is affecting sellers across the world differently, meaning the best way to find out if your order will be delayed is to contact the seller directly. Click the "contact" link on the lower righthand side of their Bandcamp page to get in touch.
I never got the receipt for my purchase.
My purchase isn’t showing up in my collection.
Help for artists and labels
Hang on, you took revenue share out of my recent sale!
The revenue share waiver applies to sales made between 12:00am to 11:59pm PDT on March 20, 2020 and May 1, 2020. Visit gear > Tools > Payments Summary page to view your recent and upcoming payouts, and please keep in mind that both the Payments Summary page, as well as Cha-Ching sales notifications, are in UTC (i.e. PDT +7). Check the date and time that your sales occurred — if revenue share was collected, they almost certainly took place outside the window. Your COVID-19 fundraiser sales may be paid out to your PayPal account in a payout that includes sales that occurred outside the window. Please note: payment processor fees still apply.
My release notification email or artist message has not yet reached my fans.
We're expecting lots of mail activity during the fundraiser, so some outgoing mail may be delayed. We're terribly sorry — if you can communicate the fundraiser to your fans via social media in the meantime, that may be the best way to reach them until our mailer recovers. Our heroic systems team is doing everything they can to speed things up in the meantime!
My money has not arrived yet.
There is a 24-48 hour window before your payout will arrive in your PayPal account. Check your Payment Summary page, linked from your Tools page to see your upcoming payouts. Something else wrong? Get help here.