Depending on what you purchased and which payment method you used, you may need to contact either Bandcamp or the seller directly to request a refund.
Here’s how to request a refund:
If you paid for physical merch and there is a problem with your order, you'll first need to contact the artist or label directly. Please follow the instructions here.
We will issue refunds for digital purchases that have not been downloaded and/or purchases for which you can provide a valid, verifiable reason for the refund. Please note: refunds can only be issued within 180 days of the original purchase date.
If your digital purchase has audio problems, missing tracks, or another issue that may be solvable with simple coordination with the seller, first get in touch with the artist or label directly to request that they re-upload the files or add the missing audio. Just click the “Contact” link on the lower right-hand side of their page.
For everything else, contact us, and please provide the following:
- The reason you are requesting a refund.
- The URL, or release title and artist name, of the item you purchased.
- Your Bandcamp transaction ID and/or PayPal transaction ID, if applicable.