Fans & Buyers
Buying and paying
- Payment Troubleshooting
- Paying with PayPal
- Paying with a credit or bank/debit card
- Sending gifts
- Gift cards
- How do I modify or remove my stored credit card details?
- Where do I download my purchase?
- Download troubleshooting
- I can't download this massive discography I just purchased!
- I’m unhappy with the audio quality of my download. What should I do?
- My download link is expired. Help!
- In which formats can I download my purchases?
Fan app and streaming
- Listen to your Bandcamp collection by streaming to your Airplay enabled device
- Use Chromecast to stream your Bandcamp collection via WiFi
- How do I create a queue? How do I add songs to a queue?
- Stream your Bandcamp collection via Android Auto & Apple CarPlay
- Download music to your phone
- I’m having trouble streaming tracks on the website.
Attending a live stream
- I need a refund for my live stream ticket.
- I missed some (or all) of the live stream!
- I can't attend the live stream. Can I transfer my tickets to someone else?
- I bought a ticket for a live stream, but I can't find my receipt.
- The live stream I am watching is having problems with streaming quality.
- I can't see the live stream chat.
- Where’s my receipt email or download link?
- Why is my download missing tracks?
- Some tracks are only 30 seconds long or samples. What gives?
- I just subscribed to an artist or label but I don’t see any of their releases. What gives?
- Can I re-download my purchases?
- How do I see a list of my previous purchases?
- How do I edit my Fan Page?
- Some of my purchases are missing from my collection. What do I do?
- I never received the activation email for my fan account, now what?
- How do I add music to my collection?
- I accidentally made more than one fan account, how do I merge them?
- How do I cancel my subscription to an artist?
Merch from artists and labels
- What’s the status of my merch order?
- How do I update my shipping address for an artist or label that I’m subscribed to?
- I received my physical order, but something is missing.
- I purchased a physical release – where's my digital copy?
- Why did I get a notification about an older order now being shipped?
- Can I purchase this album on CD/cassette/vinyl?