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Hey there! We’re experiencing a very high volume of emails from our COVID-19 fundraisers and as a result, our response times are slow. We put together a list of common questions to help you help yourself in the meantime - power!

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Digital purchases

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Digital purchases

Digital purchases

  • Where’s my receipt email?
  • Where’s my download link?
  • Can I re-download my purchases?
  • How do I see a list of my previous purchases?
  • I no longer want to receive emails. How do I unsubscribe?
  • Can I use the music that I bought in my YouTube video/commercial/podcast?
  • My downloads won't play in my DJ tools. What's up?
  • I pre-ordered an album, and it’s now been released, but I still haven’t received my link to the full download.
  • I submitted my email address in exchange for a free download, but the download link hasn’t arrived.
  • Do you provide invoices for purchases?
  • Are Bandcamp's download formats DRM-free?
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