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Hey there! We’re experiencing a high volume of emails at this time and our response times are slower than usual. In the meantime, we’ve put together a list of common questions to help. We appreciate your patience.

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Digital purchases

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Digital purchases

Digital purchases

  • Where’s my receipt email or download link?
  • Why is my download missing tracks?
  • Some tracks are only 30 seconds long or samples. What gives?
  • I just subscribed to an artist or label but I don’t see any of their releases. What gives?
  • Can I re-download my purchases?
  • How do I see a list of my previous purchases?
  • I no longer want to receive emails. How do I unsubscribe?
  • Can I use the music that I bought in my YouTube video/commercial/podcast?
  • My downloads won’t play in my audio player. What’s up?
  • I pre-ordered an album, and it’s now been released, but I still haven’t received my link to the full download.
  • I submitted my email address in exchange for a free download, but the download link hasn’t arrived.
  • Do you provide invoices for purchases?
  • Are Bandcamp's download formats DRM-free?
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