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Hey there! We’re experiencing a high volume of emails at this time and our response times are slower than usual. In the meantime, we’ve put together a list of common questions to help. We appreciate your patience.

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Merch from artists and labels

  1. Bandcamp Help Center
  2. Fans & Buyers
  3. Merch from artists and labels

Merch from artists and labels

  • What’s the status of my merch order?
  • How do I update my shipping address for an artist or label that I’m subscribed to?
  • I received my physical order, but something is missing.
  • I purchased a physical release – where's my digital copy?
  • Why did I get a notification about an older order now being shipped?
  • Can I purchase this album on CD/cassette/vinyl?
  • I haven’t received my physical order, what should I do?
  • I need to update my shipping address.
  • I’d like to change or cancel my order.
  • The item I received is damaged or incorrect.
  • Shipping for this item seems very expensive. Why?
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