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Are you looking at your file browser and all your tracks are grayed out? That’s because we require lossless (.aiff, .wav or .flac) files -- no .mp3’s. Here’s why.
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Does your upload just never start? Check to make sure your browser is up to date. You may also want to try clearing your cache and cookies.
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Is the upload starting, but just never finishing? Or does the progress bar zip across the screen quickly and then the upload fails? It may be that a third-party anti-virus program is interfering with your upload. If you’re using AVG, you’ll need to disable the Web Shield and LinkScanner. If you’re using Kaspersky Internet Security, you’ll need to either disable it entirely, or just turn off their port 80 filtering. If you’re using Avast, you’ll have to disable it. If you’re using something not listed here… you guessed it, try turning it off.
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If you’re on a wireless connection, try plugging in directly. Lossless audio files can be big, and even a brief wireless hiccup can cause your upload to fail.
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If you’re already on a direct connection, and you’re seeing consistent upload failures, upload a tiny test file. If that works, then the issue is your connection and we suggest trying a different one, if possible. If the tiny test upload fails, then take a look at our system status. If it says that uploads are working normally, then the issue is with your particular setup, and we suggest double-checking that none of the aforementioned anti-virus programs are interfering. You might also try uploading from a different machine to try to narrow things down.
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If your upload completes but you see “upload error” next to the track title, chances are good there’s an issue with the encoding of your file. Your best bet is to re-export the file from the original master, but this time in a different format (.wav, .aiff, or .flac). Try uploading the new copy and see if you don’t have better luck.
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Still no joy? Click here.