# Bandcamp Help Center

> How can we help?

## Accounts & Login

- [Login help](https://get.bandcamp.help/en/articles/15263114-login-help.md): Reviews common login issues like resetting your password, updating your login email address, and how to log in if you have multiple accounts that use the same email address.
- [Frequently Asked Questions](https://get.bandcamp.help/en/articles/15263111-frequently-asked-questions.md): The FAQs list a number of the most common Fan and Artist issues, like logging in, why your payment was declined, how to get paid as an artist or label, and how to find out what's going on with your...
- [I forgot my password, login email, or username.](https://get.bandcamp.help/en/articles/15263113-i-forgot-my-password-login-email-or-username.md): How to reset your password, what to do if you don't receive a password reset or activation email, and how to contact Support if you can't log in.
- [I can no longer access my login email.](https://get.bandcamp.help/en/articles/15263182-i-can-no-longer-access-my-login-email.md): If you can't access your Bandcamp login email address, you'll need to contact our support team for assistance.
- [I have a fan account and an artist account. When I log in, it keeps taking me to the wrong account!](https://get.bandcamp.help/en/articles/15263246-i-have-a-fan-account-and-an-artist-account-when-i-log-in-it-keeps-taking-me-to-the-wrong-account.md)
- [I can't log into my fan account even though I know I've made purchases.](https://get.bandcamp.help/en/articles/15263279-i-can-t-log-into-my-fan-account-even-though-i-know-i-ve-made-purchases.md): We don't automatically create an account for you when you make a purchase, so it's possible you don't have one yet. You can create a fan account and link your purchases to it, though.
- [How do I change my username?](https://get.bandcamp.help/en/articles/15263318-how-do-i-change-my-username.md): It isn't possible to change your login username. You can, however, update your artist subdomain and fan URL.
- [How do I change my login email?](https://get.bandcamp.help/en/articles/15263338-how-do-i-change-my-login-email.md): You can update your login email address in the Settings page on both mobile and desktop browsers.
- [How do I change my password?](https://get.bandcamp.help/en/articles/15263358-how-do-i-change-my-password.md): You can update your password from your Settings page or from our general password reset page.
- [How do I connect my Bandcamp accounts?](https://get.bandcamp.help/en/articles/15263160-how-do-i-connect-my-bandcamp-accounts.md): You can connect your Bandcamp accounts by going to the Connected Accounts tab on your Settings page and following the instructions.
- [I already have a Bandcamp artist account, can I sign up for a fan account too?](https://get.bandcamp.help/en/articles/15263271-i-already-have-a-bandcamp-artist-account-can-i-sign-up-for-a-fan-account-too.md): Yes. If you’d like your artist and fan account to be one and the same \(so there’s no logging out of one and in to the other nonsense\), mak...
- [Notice about employment scams](https://get.bandcamp.help/en/articles/15263046-notice-about-employment-scams.md): Employment scams are a form of fraud where scammers target job seekers by claiming to be recruiters representing a company like Bandcamp.

## Artists & Labels

- [I received an invitation to connect to an Artist or Label I don’t know.](https://get.bandcamp.help/en/articles/15263146-i-received-an-invitation-to-connect-to-an-artist-or-label-i-don-t-know.md): If you’ve received an invite to connect to an Artist or Label and you don’t know the sender, no action is required on your part. You can i...
- [Can I have multiple artist accounts?](https://get.bandcamp.help/en/articles/15263233-can-i-have-multiple-artist-accounts.md): To create an additional artist account on Bandcamp, log out of your current accounts and sign up as an artist using a unique email, username, and password. You can also link multiple accounts to ma...
- [I’m an artist and just received an invitation to join a label. How does that work?](https://get.bandcamp.help/en/articles/15263269-i-m-an-artist-and-just-received-an-invitation-to-join-a-label-how-does-that-work.md): Our tools let labels and artists work together seamlessly, so that no one needs to share login information or upload multiple versions of ...
- [What are tags, and how do I use them?](https://get.bandcamp.help/en/articles/15263096-what-are-tags-and-how-do-i-use-them.md): Tags are an important part of our search and Discovery features. You can add them to your Profile page for Genre and location. You can also tag each album and track individually.
- [I already have a fan account. Can I create an artist account?](https://get.bandcamp.help/en/articles/15263301-i-already-have-a-fan-account-can-i-create-an-artist-account.md): You can have both a fan and artist account on Bandcamp. To avoid login headaches, use unique login credentials for each account, then connect your accounts from your Settings page.
- [Why is a buyer missing from the "supported by" section of my release page?](https://get.bandcamp.help/en/articles/15263379-why-is-a-buyer-missing-from-the-supported-by-section-of-my-release-page.md): Buyers must have a Fan account to appear in the “supported by” section of the item they bought. Fans must also have a profile picture and/or at least four purchases to be listed.
- [How do I set up a charity release?](https://get.bandcamp.help/en/articles/15263400-how-do-i-set-up-a-charity-release.md): For charity release, we recommend coordinating with the organization you're working with to transfer any funds raised. Please note that if...
- [How do I delete my artist or label account?](https://get.bandcamp.help/en/articles/15263407-how-do-i-delete-my-artist-or-label-account.md): To delete your artist or label account, visit your Profile page and click “permanently delete this account.” If your account is linked to a label, ask them to unlink it first to reveal the option.
- [Does Bandcamp have an API?](https://get.bandcamp.help/en/articles/15263422-does-bandcamp-have-an-api.md): Yes, Bandcamp has an API
- [How to recognize a suspicious message](https://get.bandcamp.help/en/articles/15263434-how-to-recognize-a-suspicious-message.md): Avoid scams by ignoring urgent requests, overpayments, or off-site refunds. Bandcamp only emails from @bandcamp.com and never asks for passwords. If a message seems suspicious, do not reply—report ...
- [Which sales report should I use?](https://get.bandcamp.help/en/articles/15263083-which-sales-report-should-i-use.md): Bandcamp offers three different reports to help you track and manage your sales and revenues: the revenue summary report \(which focuses on...
- [Where do I set who gets paid for a given release?](https://get.bandcamp.help/en/articles/15263154-where-do-i-set-who-gets-paid-for-a-given-release.md): Set payment recipients in the item editor's pricing section. For options to appear, the artist must first add their PayPal address to their Profile page. Labels control overrides, while items show ...
- [What if I suddenly change pricing tiers?](https://get.bandcamp.help/en/articles/15263239-what-if-i-suddenly-change-pricing-tiers.md): Your first month costs $20, even if you exceed 15 artists right away. Future months are billed at $20 or $50, depending on your total artist count at the end of each billing cycle.
- [How do I cancel my Label account, and what happens when I do?](https://get.bandcamp.help/en/articles/15263277-how-do-i-cancel-my-label-account-and-what-happens-when-i-do.md): Cancel your subscription via your Profile page. Features remain active until the paid month ends; no partial refunds are given.
- [Can I see some examples of other labels that are already on Bandcamp?](https://get.bandcamp.help/en/articles/15263108-can-i-see-some-examples-of-other-labels-that-are-already-on-bandcamp.md)
- [Can I customize the order in which artists appear in the artists tab?](https://get.bandcamp.help/en/articles/15263153-can-i-customize-the-order-in-which-artists-appear-in-the-artists-tab.md): You can customize the order of the artists listed on your label account's "Artists" tab by hovering over the image to reveal a "move" icon. Then you can drag and drop to reorder them.
- [Can I customize the order of my releases in the Music tab?](https://get.bandcamp.help/en/articles/15263201-can-i-customize-the-order-of-my-releases-in-the-music-tab.md): Label accounts on Bandcamp cannot customize the order of their releases on the Music and Merch tabs. The page will automatically sort by newest to oldest and cannot be manually rearranged.
- [How do I make my artist/music/merch tab the default when a visitor comes to my site?](https://get.bandcamp.help/en/articles/15263242-how-do-i-make-my-artist-music-merch-tab-the-default-when-a-visitor-comes-to-my-site.md): Go to your Profile page, and in the section titled “Home Page,” you’ll see a radio selection for setting your default tab.
- [I already have a direct-to-fan store for my label, why bother setting up on Bandcamp?](https://get.bandcamp.help/en/articles/15263121-i-already-have-a-direct-to-fan-store-for-my-label-why-bother-setting-up-on-bandcamp.md): Bandcamp is more than a direct-to-fan storefront, we’re a retail music destination in our own right. Fans have paid artists ${{bcstats\_tot...
- [How do I convert my artist page to a label account?](https://get.bandcamp.help/en/articles/15263179-how-do-i-convert-my-artist-page-to-a-label-account.md): We've streamlined the conversion process so that no music, merch or images already on your page need to be re-uploaded, and all of your st...
- [Is there a type of label that should not get a label account?](https://get.bandcamp.help/en/articles/15263353-is-there-a-type-of-label-that-should-not-get-a-label-account.md): Is there a type of label that should not get a label account?Yes. A label that primarily releases one-off reissues should probably stick w...
- [How do label accounts work with track/album codes \(formerly known as download codes\)?](https://get.bandcamp.help/en/articles/15263093-how-do-label-accounts-work-with-track-album-codes-formerly-known-as-download-codes.md): \(If you don’t already know about track/album codes, you can learn more about them here.\) Label accounts get 3,000 codes to start, and we a...
- [Hiding and unhiding artists](https://get.bandcamp.help/en/articles/15263097-hiding-and-unhiding-artists.md): Labels can choose to hide artists on their roster. This allows the label to sell items from the artist, but without the artist or any of t...
- [How do label accounts work with mailing lists?](https://get.bandcamp.help/en/articles/15263151-how-do-label-accounts-work-with-mailing-lists.md): The label level mailing list is not a rollup of all your individual artists’ mailing lists. Fans joined a mailing list for a specific arti...
- [How do I share a release with a label who holds the rights in a different territory?](https://get.bandcamp.help/en/articles/15263203-how-do-i-share-a-release-with-a-label-who-holds-the-rights-in-a-different-territory.md): Use our Territory Support tool to assign rights to a release's sales to Artists or Labels based in other regions.
- [I added an artist to my label that was already selling their own version of an album. Can I merge them?](https://get.bandcamp.help/en/articles/15263236-i-added-an-artist-to-my-label-that-was-already-selling-their-own-version-of-an-album-can-i-merge-them.md): Oops, a dupe. It’s not possible to merge releases together or move sales data over from one release to another. Setting the lesser-sold ve...
- [Why create individual artist accounts for each artist under my label?](https://get.bandcamp.help/en/articles/15263115-why-create-individual-artist-accounts-for-each-artist-under-my-label.md): We recommend separate accounts for each artist under a label because then the artist can have their own distinct visual design, their own ...
- [I’ve just signed a new artist, how do I add them to my label account?](https://get.bandcamp.help/en/articles/15263162-i-ve-just-signed-a-new-artist-how-do-i-add-them-to-my-label-account.md): Use the “+ add” menu in the navigation bar. If the artist is already on Bandcamp, choose “existing artist.”  Requesting access from the ar...
- [I invited an artist to my label but they didn’t get the notification.](https://get.bandcamp.help/en/articles/15263207-i-invited-an-artist-to-my-label-but-they-didn-t-get-the-notification.md): Label invites are sent to the artist’s login email address, which is the address listed on their Settings page. They’ll want to make sure ...
- [How do I assign an existing release to an artist page?](https://get.bandcamp.help/en/articles/15263235-how-do-i-assign-an-existing-release-to-an-artist-page.md): If a release on your label should live on an artist page, just append /label\_conversion to the end of your label’s URL. This tool will sca...
- [How do I remove an artist from my label roster?](https://get.bandcamp.help/en/articles/15263263-how-do-i-remove-an-artist-from-my-label-roster.md): Should your relationship come to an end and you wish to transfer the page and its contents over to the artist, just roll over their image ...
- [My artist already has a page on Bandcamp, but we want our own version.](https://get.bandcamp.help/en/articles/15263310-my-artist-already-has-a-page-on-bandcamp-but-we-want-our-own-version.md): We strongly recommend sharing the existing page instead of making a second page for the artist. Creating duplicate artist accounts confuse...
- [What is a Subscriber Only Listening Party?](https://get.bandcamp.help/en/articles/15263047-what-is-a-subscriber-only-listening-party.md): It’s a bit what it sounds like: a subscriber only Listening Party allows you to set up a Listening Party exclusively for your subscribers....
- [What is a Listening Party? How does it work?](https://get.bandcamp.help/en/articles/15263109-what-is-a-listening-party-how-does-it-work.md): Listening Parties are free, audio-only Bandcamp Live events to preview albums and chat with fans. The album plays automatically from the start, and the chat remains open for 1 hour after it ends. E...
- [How do I set up my Listening Party?](https://get.bandcamp.help/en/articles/15263166-how-do-i-set-up-my-listening-party.md): Our goal is to make setting up and hosting a Listening Party as simple and hands-off as possible. We’d like to encourage active, dedicated...
- [Who can participate in a Listening Party chat?](https://get.bandcamp.help/en/articles/15263212-who-can-participate-in-a-listening-party-chat.md): The Listening Party chat is open to all logged-in fans by default. You’ll have the option to turn on Supporter-only Chat to limit the chat...
- [Do I need a moderator for my Listening Party?](https://get.bandcamp.help/en/articles/15263240-do-i-need-a-moderator-for-my-listening-party.md): Assigning moderators for your Listening Party is not required, but we highly recommend having one or two trusted helpers to moderate the c...
- [Listening Party FAQ](https://get.bandcamp.help/en/articles/15263278-listening-party-faq.md): Can I schedule more than one Listening Party for my album at a time?Not yet. Currently, it’s only possible to schedule one event per album...
- [What software do I need to run a live stream?](https://get.bandcamp.help/en/articles/15263164-what-software-do-i-need-to-run-a-live-stream.md): For desktop streaming, you can use any streaming software you choose, though we highly recommend Open Broadcaster Software \(OBS\). It’s fre...
- [How do I run a live stream on Bandcamp using OBS?](https://get.bandcamp.help/en/articles/15263208-how-do-i-run-a-live-stream-on-bandcamp-using-obs.md): We recommend streaming on Bandcamp via OBS, as it's free and fairly easy to use, but also deeply configurable. You can download OBS here. ...
- [How do I test my live stream?](https://get.bandcamp.help/en/articles/15263251-how-do-i-test-my-live-stream.md): When creating a live stream on Bandcamp, you will be asked to test your connection before publishing. You can also continue to test to you...
- [How do I start my live stream?](https://get.bandcamp.help/en/articles/15263286-how-do-i-start-my-live-stream.md): Pre-show testing You should visit the show page well in advance of the scheduled start time so that you can do a final connection test and...
- [Can I upload a pre-recorded show instead of a live stream?](https://get.bandcamp.help/en/articles/15263312-can-i-upload-a-pre-recorded-show-instead-of-a-live-stream.md): Yes! You can use a pre-recorded show. To do it, you’ll need streaming software like OBS \(or another video encoder\) to send your video as a live stream. Just load your video into the software, and i...
- [Do I need a moderator for my live stream?](https://get.bandcamp.help/en/articles/15263363-do-i-need-a-moderator-for-my-live-stream.md): If you choose to enable chat, it’s highly recommended that you add one or two trusted friends or fans to moderate chat while the show is i...
- [How should I promote my live stream?](https://get.bandcamp.help/en/articles/15263381-how-should-i-promote-my-live-stream.md): Publishing your show will notify your existing followers and hopefully you should see some ticket sales or RSVPs from that. However, as wi...
- [What are the best audio and video settings for live streaming?](https://get.bandcamp.help/en/articles/15263408-what-are-the-best-audio-and-video-settings-for-live-streaming.md): It depends on your connection, but in most cases the optimal settings for streaming on Bandcamp Live are: Audio quality / bitrate: 192kbps...
- [My internet connection is fast and stable, but my live stream is choppy when testing. Why?](https://get.bandcamp.help/en/articles/15263430-my-internet-connection-is-fast-and-stable-but-my-live-stream-is-choppy-when-testing-why.md): If you are experiencing issues with streaming on a fast and reliable internet connection, your OBS settings may be too high for your devic...
- [How do I live stream on Bandcamp using Zoom?](https://get.bandcamp.help/en/articles/15263440-how-do-i-live-stream-on-bandcamp-using-zoom.md): If you're hosting a Q&A, interviewing guests, or are a comedian performing at the cutting edge, you may want to stream to Bandcamp Liv...
- [When live streaming on StreamYard, audio seems tinny or low quality. Can I fix this?](https://get.bandcamp.help/en/articles/15263446-when-live-streaming-on-streamyard-audio-seems-tinny-or-low-quality-can-i-fix-this.md): If using StreamYard, you may experience low quality audio if you have echo cancellation on. You can turn this off in Settings once in the ...
- [Can anyone view my live stream?](https://get.bandcamp.help/en/articles/15263448-can-anyone-view-my-live-stream.md): To join your livestream, fans just need a free Bandcamp account. For free shows, they'll RSVP first. For paid shows, they'll need to buy a ticket and log in with the same account they used to purch...
- [Can I sell merch during my live stream?](https://get.bandcamp.help/en/articles/15263452-can-i-sell-merch-during-my-live-stream.md): Yes! You can sell merch during your live stream on Bandcamp. Just add your merch to your Bandcamp page, and it will show up while you’re streaming, so fans can easily see it and buy it while they w...
- [How should I price my live stream?](https://get.bandcamp.help/en/articles/15263456-how-should-i-price-my-live-stream.md): You can run free and ticketed shows on Bandcamp. There are benefits to each: Free Free shows give you the best chance of bringing in as ma...
- [I bundled a digital album with my live stream ticket. Will those sales still be reported to charting agencies?](https://get.bandcamp.help/en/articles/15263460-i-bundled-a-digital-album-with-my-live-stream-ticket-will-those-sales-still-be-reported-to-charting-agencies.md): If you're in the US, the answer is unfortunately no. Nielsen/Soundscan recently introduced some new rules clarifying that bundled sales of...
- [Can I reschedule or cancel a live stream?](https://get.bandcamp.help/en/articles/15263461-can-i-reschedule-or-cancel-a-live-stream.md): You can change your live stream if you need to. It’s usually best to reschedule instead of cancelling, so fans don’t miss out. If you pick a new time, everyone gets an email. If you cancel, the sho...
- [I’m an established artist considering doing a live show on Bandcamp. Do you offer up-front payments?](https://get.bandcamp.help/en/articles/15263463-i-m-an-established-artist-considering-doing-a-live-show-on-bandcamp-do-you-offer-up-front-payments.md): No. We understand that there are companies offering up-front payments to do shows on their platforms. However, we don’t do that for the sa...
- [What do I need to live stream on Bandcamp?](https://get.bandcamp.help/en/articles/15263123-what-do-i-need-to-live-stream-on-bandcamp.md): Space to perform Whether performing from your home, a studio or outside, consider what your audience is going to be looking at and whether...
- [What happens when my live stream is over?](https://get.bandcamp.help/en/articles/15263343-what-happens-when-my-live-stream-is-over.md): When the show is over and you’ve stopped broadcasting using the "End live stream" button, the show page will remain open for 60 minutes. C...
- [Can I turn off chat for my live stream?](https://get.bandcamp.help/en/articles/15263395-can-i-turn-off-chat-for-my-live-stream.md): Yes! You can turn chat off for your live stream. If you don’t want messages during the show, just switch chat off in your stream settings before you go live. You can always turn it back on later if...
- [I want to live stream using Larix. What settings should I use?](https://get.bandcamp.help/en/articles/15263449-i-want-to-live-stream-using-larix-what-settings-should-i-use.md): In Larix settings \(the ⚙️ icon\), go to "Connections" and create a new Connection with the following details: Name: BandcampTarget type: De...
- [Do my followers get notified when I start live streaming?](https://get.bandcamp.help/en/articles/15263462-do-my-followers-get-notified-when-i-start-live-streaming.md): Not quite. Followers are notified when you create a new show, and are sent details via email once they RSVP or purchase a ticket. They are...
- [How do I view the location of my buyers?](https://get.bandcamp.help/en/articles/15263157-how-do-i-view-the-location-of-my-buyers.md): How do I view the location of my buyers?Go to the maps section of your stats page.How is a buyer’s location determined?Regular accounts sh...
- [How do I view the referrer data of my sales?](https://get.bandcamp.help/en/articles/15263202-how-do-i-view-the-referrer-data-of-my-sales.md): Export your sales from Tools page. You will see columns in the exported file for location and referrer.
- [How do I connect Bandcamp to Google Analytics?](https://get.bandcamp.help/en/articles/15263245-how-do-i-connect-bandcamp-to-google-analytics.md): We recently updated our Google Analytics to GA4, as Universal Analytics will stop being supported by Google starting July 1, 2023. If you ...
- [How do I sign up for Bandcamp Pro?](https://get.bandcamp.help/en/articles/15263048-how-do-i-sign-up-for-bandcamp-pro.md): Head on over here. If you don’t have an artist account yet, you’ll first need to sign up. If you already have an account, just log in and ...
- [How do I change the account or billing method for Bandcamp Pro? ](https://get.bandcamp.help/en/articles/15263118-how-do-i-change-the-account-or-billing-method-for-bandcamp-pro.md): How to change the PayPal account that is billed for Bandcamp Pro: Unfortunately, because of the way PayPal's recurring billing system work...
- [Do you provide invoices for my subscription to Bandcamp Pro or Bandcamp for Labels?](https://get.bandcamp.help/en/articles/15263417-do-you-provide-invoices-for-my-subscription-to-bandcamp-pro-or-bandcamp-for-labels.md): Sorry, we don’t provide invoices. If you’re subscribed to Bandcamp Pro or Bandcamp for Labels, you can log in to your PayPal account and p...
- [How do I cancel my Pro subscription, and what happens when I do?](https://get.bandcamp.help/en/articles/15263426-how-do-i-cancel-my-pro-subscription-and-what-happens-when-i-do.md): How do I cancel my Pro subscription, and what’s your refund policy? You can cancel your subscription at any time by going to the Account D...
- [How can I send my private streaming links?](https://get.bandcamp.help/en/articles/15263043-how-can-i-send-my-private-streaming-links.md): With private streaming links, you can share your music anywhere you can send a URL. Now if you want something to be broadly available, we ...
- [How do I use my Bandcamp subdomain as my Bluesky handle?](https://get.bandcamp.help/en/articles/15263053-how-do-i-use-my-bandcamp-subdomain-as-my-bluesky-handle.md): Using your Bandcamp subdomain as your Bluesky handle lets your Bluesky followers know it’s really you. For example, instead of your handle...
- [How do I set up a custom domain on Bandcamp?](https://get.bandcamp.help/en/articles/15263102-how-do-i-set-up-a-custom-domain-on-bandcamp.md): Due to recent changes in the handling of third-party cookies, we are currently unable to support custom domains. We're continuing to inves...
- [How does private streaming work?](https://get.bandcamp.help/en/articles/15263276-how-does-private-streaming-work.md): To invite select people to listen to private tracks or albums on Bandcamp, we recommend utilizing our private streaming feature, available for Bandcamp Pro accounts.
- [Are private streams secure?](https://get.bandcamp.help/en/articles/15263305-are-private-streams-secure.md): Only people you invite or share the link with \(and ticket holders, if it’s a paid show\) can join. They aren’t public or searchable, so your stream stays limited to your audience.
- [Are there any restrictions on private streaming?](https://get.bandcamp.help/en/articles/15263333-are-there-any-restrictions-on-private-streaming.md): Private streams are meant for smaller, controlled audiences; you need to invite fans or share a link for them to join, but there are no specific limits.
- [How do I upload a video?](https://get.bandcamp.help/en/articles/15263376-how-do-i-upload-a-video.md): Head to a track’s editor page, or click on an individual track in an album editor - you’ll then see this “add video” link towards the bott...
- [Why isn’t batch upload working on my browser?](https://get.bandcamp.help/en/articles/15263387-why-isn-t-batch-upload-working-on-my-browser.md): If you’re using Internet Explorer 9 or lower, or Opera 11.6 or lower, then you won’t be able to select multiple files at once from the fil...
- [How do I collect emails?](https://get.bandcamp.help/en/articles/15263065-how-do-i-collect-emails.md): When a fan buys something or follows you on Bandcamp, they are automatically given the choice to add their email to your mailing list. For...
- [How do I export the emails I’ve collected?](https://get.bandcamp.help/en/articles/15263126-how-do-i-export-the-emails-i-ve-collected.md): Go to your Tools page. In the section titled “Mailing list,” you’ll see links to export your full list, or just the addresses added since ...
- [I made an album download email-required, but when I click to download it I’m not prompted for an email address. Why?](https://get.bandcamp.help/en/articles/15263186-i-made-an-album-download-email-required-but-when-i-click-to-download-it-i-m-not-prompted-for-an-email-address-why.md): Would it not be a lousy user experience if a fan gave you their email address, downloaded your album, then returned to download another tr...
- [How do I report someone sending threatening messages through my contact form?](https://get.bandcamp.help/en/articles/15263061-how-do-i-report-someone-sending-threatening-messages-through-my-contact-form.md): Abusive, threatening, or harassing behavior isn’t tolerated on Bandcamp, and we’re so sorry you’ve had to deal with that. If you’ve receiv...
- [Who can see my community page and comment on my messages?](https://get.bandcamp.help/en/articles/15263070-who-can-see-my-community-page-and-comment-on-my-messages.md): As an artist, your community page is a space for you to communicate directly with your fans. We want to ensure that your messages always r...
- [I have a custom header. How can I link to my community page?](https://get.bandcamp.help/en/articles/15263132-i-have-a-custom-header-how-can-i-link-to-my-community-page.md): If you have chosen to hide your navigation bar and display a custom header in its place, you will need to update your custom header image ...
- [What happens to my community page when I create a subscription?](https://get.bandcamp.help/en/articles/15263178-what-happens-to-my-community-page-when-i-create-a-subscription.md): Your community page is the home of all messages sent to your fans, whether followers or subscribers. Once you have created your subscripti...
- [How do I deal with an abusive commenter on my community page?](https://get.bandcamp.help/en/articles/15263217-how-do-i-deal-with-an-abusive-commenter-on-my-community-page.md): We’re sorry you’ve been the victim of abuse. Your Bandcamp community page has a number of features in place to prevent abusive behaviour, ...
- [I’m not interested in a community page. How do I turn it off?](https://get.bandcamp.help/en/articles/15263291-i-m-not-interested-in-a-community-page-how-do-i-turn-it-off.md): Your community page is a place to communicate with your closest fans. Only those who support you by purchasing a release can comment on th...
- [Reading your Payment Summary page](https://get.bandcamp.help/en/articles/15263037-reading-your-payment-summary-page.md): Your payment summary page shows an overview of your Bandcamp earnings and payouts. It breaks down what you’ve earned, what’s been paid out, and any pending amounts so you can easily track your money.
- [Will the move to Stripe change how often I get paid?](https://get.bandcamp.help/en/articles/15263052-will-the-move-to-stripe-change-how-often-i-get-paid.md): Moving to Stripe won’t automatically change how often you get paid. Your current payout schedule will carry over, but you can update your payout frequency in your settings if you’d prefer a differe...
- [My payout was less than I expected. Why?](https://get.bandcamp.help/en/articles/15263075-my-payout-was-less-than-i-expected-why.md): Your payout might be lower than expected for a few different reasons, like fees, refunds, chargebacks, or currency conversion. Your payment summary shows a clear breakdown so you can see what affec...
- [How do I get paid on Bandcamp, and how often?](https://get.bandcamp.help/en/articles/15263080-how-do-i-get-paid-on-bandcamp-and-how-often.md): You’ll get paid through your connected PayPal account. By default, Bandcamp sends payouts 24–48 hours after a sale is processed, but you can also choose monthly payouts if you prefer. Some larger p...
- [What are Bandcamp’s fees?](https://get.bandcamp.help/en/articles/15263193-what-are-bandcamp-s-fees.md): Bandcamp takes a share of each sale: 15% on digital items and 10% on physical goods. Payment processor fees are added on top and vary by transaction. Once an artist reaches $5,000 in sales, the dig...
- [How much are payment processor fees for digital sales?](https://get.bandcamp.help/en/articles/15263218-how-much-are-payment-processor-fees-for-digital-sales.md): Payment processor fees for digital sales vary by payment method, currency, and where the purchase is made. These payment processor fees are applied automatically, and you can see the exact amounts ...
- [How much are payment processor fees for physical sales?](https://get.bandcamp.help/en/articles/15263264-how-much-are-payment-processor-fees-for-physical-sales.md): Payment processor fees for digital sales vary by payment method, currency, and where the purchase is made. These payment processor fees are applied automatically, and you can see the exact amounts ...
- [I made a sale, why haven’t I been paid yet?](https://get.bandcamp.help/en/articles/15263328-i-made-a-sale-why-haven-t-i-been-paid-yet.md): If you’ve made a sale but haven’t been paid yet, it may still be processing. Some payments take a little time to clear before they’re sent out, although they typically take between 24 - 48 hours.
- [Reading your raw data sales report](https://get.bandcamp.help/en/articles/15263368-reading-your-raw-data-sales-report.md): Your raw data sales report shows detailed information about your Bandcamp sales, like what was sold, when it was bought, and how much you earned. It’s meant to help you track and better understand ...
- [How do I know when my next payout is going to arrive?](https://get.bandcamp.help/en/articles/15263384-how-do-i-know-when-my-next-payout-is-going-to-arrive.md): Check your Payments Summary page. You’ll find a link to it in the Sales section of your Tools page.  
- [Why are my merch orders not showing up in my PayPal account?](https://get.bandcamp.help/en/articles/15263416-why-are-my-merch-orders-not-showing-up-in-my-paypal-account.md): Under our Enhanced Payments system, merch orders are processed first by Bandcamp and paid out to your PayPal account 24-48 hours later \(fo...
- [Do you support split payments for collaborative releases?](https://get.bandcamp.help/en/articles/15263438-do-you-support-split-payments-for-collaborative-releases.md): Bandcamp doesn’t support automatic split payments for collaborative releases. All revenue goes to the account that sells the release, and collaborators must divide payments separately outside of Ba...
- [Setting up your PayPal account](https://get.bandcamp.help/en/articles/15263147-setting-up-your-paypal-account.md): To get paid on Bandcamp, you need to connect a PayPal account in your payment settings. Make sure your PayPal is set up correctly and verified, so payouts can go through smoothly when you make sales.
- [How do I change my PayPal account that receives sales?](https://get.bandcamp.help/en/articles/15263292-how-do-i-change-my-paypal-account-that-receives-sales.md): You can update the PayPal account that receives your sales in your Bandcamp profile page. Just update the payment email address and future payouts will go there instead.
- [I received a sale, but entered the wrong PayPal email, or my PayPal account was not set up. Is the money lost?](https://get.bandcamp.help/en/articles/15263350-i-received-a-sale-but-entered-the-wrong-paypal-email-or-my-paypal-account-was-not-set-up-is-the-money-lost.md): If you entered the wrong PayPal email or your PayPal account wasn’t set up, the money isn’t lost. The payout will likely fail and be returned to your Bandcamp balance. Once you fix or update your P...
- [Do I really need a PayPal Business account, or is Premier or Personal sufficient?](https://get.bandcamp.help/en/articles/15263406-do-i-really-need-a-paypal-business-account-or-is-premier-or-personal-sufficient.md): You don’t need a PayPal Business account to get paid from Bandcamp — a Premier or Personal account is usually enough. However, we’d recommend using a Business account if you have one, as it’s bette...
- [Setting up your Stripe payout account](https://get.bandcamp.help/en/articles/15263057-setting-up-your-stripe-payout-account.md): Bandcamp is eventually moving to a new payment system powered by Stripe. This guide walks you through setting up your Stripe payout account, from choosing your account type to adding your details, ...
- [Setting Up Your Label’s Stripe Payout Account](https://get.bandcamp.help/en/articles/15263133-setting-up-your-label-s-stripe-payout-account.md): Labels can manage Stripe payouts for their artists, but some artists may need to set up their own account. This guide explains which artists need a payout account, when your label should manage it,...
- [Can I use my main Stripe payout account for my Artist Subscription?](https://get.bandcamp.help/en/articles/15263177-can-i-use-my-main-stripe-payout-account-for-my-artist-subscription.md): Not right now. Artist Subscriptions still use a separate setup. We’re working on making it possible in the future, but we don’t have a tim...
- [Which countries are supported by Stripe payments?](https://get.bandcamp.help/en/articles/15263225-which-countries-are-supported-by-stripe-payments.md): Stripe payouts are available in many countries, and we’re working on supporting more. If Stripe isn’t supported where you’re based, you can keep using PayPal to get paid and continue selling on Ban...
- [What email should I use to set up my new account on Stripe?](https://get.bandcamp.help/en/articles/15263260-what-email-should-i-use-to-set-up-my-new-account-on-stripe.md): We recommend using an email address that you can easily access and that you check regularly. Bandcamp and/or Stripe may send notifications...
- [What if my country is unsupported by Stripe?](https://get.bandcamp.help/en/articles/15263293-what-if-my-country-is-unsupported-by-stripe.md): If Stripe isn’t available in your country, you can keep using PayPal to get paid and continue selling on Bandcamp as usual. We’re working on supporting more countries in the future.
- [Bandcamp design tutorial](https://get.bandcamp.help/en/articles/15263106-bandcamp-design-tutorial.md): Upload one track, then open the Design Panel via the user menu. You can add square album art \(min. 1400×1400px\), customize high-contrast page and link colors, and upload a background image \(recomme...
- [How much does it cost to use Bandcamp?](https://get.bandcamp.help/en/articles/15263189-how-much-does-it-cost-to-use-bandcamp.md): All the details are on our pricing page.
- [How do I change the order of albums and tracks on my discography page?](https://get.bandcamp.help/en/articles/15263211-how-do-i-change-the-order-of-albums-and-tracks-on-my-discography-page.md): If you have an artist account you can reorder your discography however you like, and doing so is a cinch: hover over an item’s artwork, cl...
- [How do I edit my artist photo / album art / custom header?](https://get.bandcamp.help/en/articles/15263238-how-do-i-edit-my-artist-photo-album-art-custom-header.md): You’ll need to delete the existing image before you can upload a new one. Just click the small blue ‘x’ on the image and the option to upl...
- [How do I add links to my custom header?](https://get.bandcamp.help/en/articles/15263270-how-do-i-add-links-to-my-custom-header.md): You can add links to your header using an HTML image map to create custom navigation and integrate your Bandcamp page fully with your webs...
- [GPSR](https://get.bandcamp.help/en/articles/15263040-gpsr.md): As of December 13, 2024, the General Product Safety Regulation \(GPSR\) has come into effect, introducing new requirements for the sale of p...
- [Required Tax Information](https://get.bandcamp.help/en/articles/15263045-required-tax-information.md): Please note: The IRS delayed the reporting requirement for sellers who made over $600 – you can read their announcement here.  Why am...
- [Digital Services Act](https://get.bandcamp.help/en/articles/15263120-digital-services-act.md): The European Union \(EU\) Digital Services Act \(DSA\) is a new law designed to protect online consumers by regulating obligations of third-pa...
- [The INFORM Consumers Act](https://get.bandcamp.help/en/articles/15263165-the-inform-consumers-act.md): A new U.S. law called the INFORM Consumers Act requires marketplaces like Bandcamp to collect and verify certain identity and contact info...
- [Packaging and Packaging Waste Regulation \(PPWR\) Guide for Artists and Labels](https://get.bandcamp.help/en/articles/16772089-packaging-and-packaging-waste-regulation-ppwr-guide-for-artists-and-labels.md): Navigating the EU's PPWR policy as a seller on Bandcamp
- [Why does my album have the wrong artwork/title when I post it on Facebook?](https://get.bandcamp.help/en/articles/15263054-why-does-my-album-have-the-wrong-artwork-title-when-i-post-it-on-facebook.md): It’s possible that Facebook is still holding on to an earlier player you embedded. Enter the Bandcamp URL you’re sharing here to zap the s...
- [How do I share my music on Facebook?](https://get.bandcamp.help/en/articles/15263060-how-do-i-share-my-music-on-facebook.md): It's easier than you might think: just copy and paste the Bandcamp URL into a new Facebook post. A preview will automagically appear. 
- [How do I set up an exclusive embed?](https://get.bandcamp.help/en/articles/15263063-how-do-i-set-up-an-exclusive-embed.md): An exclusive embed is a special type of embedded player that a site like Pitchfork, Fader or Stereogum can use to offer its readers an exc...
- [How do I create a Bandcamp embedded player?](https://get.bandcamp.help/en/articles/15263071-how-do-i-create-a-bandcamp-embedded-player.md): To create an embedded player, click the Share/Embed control located just beneath an album’s cover art, then click “embed this album.” You ...
- [Do you have any advice for promoting my music? ](https://get.bandcamp.help/en/articles/15263073-do-you-have-any-advice-for-promoting-my-music.md): Yes, lots.
- [Optimize your release for Discover](https://get.bandcamp.help/en/articles/15263074-optimize-your-release-for-discover.md): Discover is where fans can explore Bandcamp’s massive catalog of music and merch sold by artists and labels across the musical universe. F...
- [How do I set up a Facebook tracking pixel?](https://get.bandcamp.help/en/articles/15263136-how-do-i-set-up-a-facebook-tracking-pixel.md): We don’t support Facebook tracking pixels - sorry!
- [How do I embed my music on Tumblr?](https://get.bandcamp.help/en/articles/15263139-how-do-i-embed-my-music-on-tumblr.md): On any track or album page, click the Share/Embed button and then click the Tumblr button \(next to Tweet\). That will automatically embed t...
- [My band already has its own official site, can I integrate it with Bandcamp?](https://get.bandcamp.help/en/articles/15263163-my-band-already-has-its-own-official-site-can-i-integrate-it-with-bandcamp.md): If you already have an official site, we respectfully submit that Bandcamp might be an improvement upon its music/store section, and sugge...
- [My Facebook Likes disappeared! What happened?](https://get.bandcamp.help/en/articles/15263181-my-facebook-likes-disappeared-what-happened.md): The Like count is controlled entirely by Facebook -- we’re just displaying the data they give us. We’ve seen Like counts drop in the past,...
- [How do I make the embedded player auto-start?](https://get.bandcamp.help/en/articles/15263187-how-do-i-make-the-embedded-player-auto-start.md): Welcome home! We trust your eight-year expedition to the heart of the Amazon was a great success. SO much has happened since you left. The...
- [How can I be featured on Bandcamp?](https://get.bandcamp.help/en/articles/15263205-how-can-i-be-featured-on-bandcamp.md): For tips on how to promote your releases using features on Bandcamp and instructions on how to submit your work to our editorial team, che...
- [How do I display upcoming shows?](https://get.bandcamp.help/en/articles/15263317-how-do-i-display-upcoming-shows.md): How do I add or edit shows in the sidebar? Bandcamp uses your band or artist name to automatically retrieve upcoming show info from Songki...
- [Why can’t I find my page/release in Bandcamp search?](https://get.bandcamp.help/en/articles/15263337-why-can-t-i-find-my-page-release-in-bandcamp-search.md): Our search indexing happens quickly, but not immediately. If you’ve waited over 24 hours and your newly created page/release still doesn’t...
- [Why isn’t my release appearing in Discover?](https://get.bandcamp.help/en/articles/15263352-why-isn-t-my-release-appearing-in-discover.md): It takes at least 5 hours for a new release to appear in Discover. Free releases and standalone tracks don’t appear in Discover, but name-...
- [Essential Guide: Publishing Rights and Royalties on Bandcamp](https://get.bandcamp.help/en/articles/15263036-essential-guide-publishing-rights-and-royalties-on-bandcamp.md): An explainer on publishing rights and how to ensure rights holders and songwriters get paid fairly.
- [Publishing royalty collection on Bandcamp](https://get.bandcamp.help/en/articles/15263125-publishing-royalty-collection-on-bandcamp.md): Review what publishing royalties are, how they relate to copyrights, and how that's handled on Bandcamp.
- [Flowchart: Publishing Rights & Royalties on Bandcamp](https://get.bandcamp.help/en/articles/15263172-flowchart-publishing-rights-royalties-on-bandcamp.md)
- [What are the Publishing Rights fields for?](https://get.bandcamp.help/en/articles/15263219-what-are-the-publishing-rights-fields-for.md): You can self-report your publishing rights details, such as ISRCs and composer information, in the track editor. This helps to ensure the royalties are paid to the rights holders.
- [Music Metadata on Bandcamp](https://get.bandcamp.help/en/articles/15263254-music-metadata-on-bandcamp.md): Why music metadata is important and how to add it to Bandcamp tracks.
- [Can you help me understand more about general songwriter rights and royalties?](https://get.bandcamp.help/en/articles/15263315-can-you-help-me-understand-more-about-general-songwriter-rights-and-royalties.md): This article helps to explain the basics of songwriter rights and royalties, but for specific advice about your situation, it’s best to speak with a music rights professional in your area.
- [How to enable royalty collection for tracks and albums](https://get.bandcamp.help/en/articles/15263365-how-to-enable-royalty-collection-for-tracks-and-albums.md): How and where to add publishing rights details in your track and album editor.
- [Where can I view publishing royalties collected on Bandcamp?](https://get.bandcamp.help/en/articles/15263273-where-can-i-view-publishing-royalties-collected-on-bandcamp.md): Details on viewing your collected published royalties on your Bandcamp sales.
- [What sales are affected by collection society accruals?](https://get.bandcamp.help/en/articles/15263346-what-sales-are-affected-by-collection-society-accruals.md): All digital sales and some merch sales that include a digital download will be subject to collection society accruals.
- [Why does the collection society amount vary for different sales?](https://get.bandcamp.help/en/articles/15263383-why-does-the-collection-society-amount-vary-for-different-sales.md): We calculate the collection society amount based on your buyers' locations. It can also vary due to agreements between Bandcamp and publishing rights holders.
- [Are users streaming music for free via playlists?](https://get.bandcamp.help/en/articles/15263401-are-users-streaming-music-for-free-via-playlists.md): How Bandcamp uses playback limits on playlists
- [I’m not affiliated with any societies. Will you be pulling money from my sales?](https://get.bandcamp.help/en/articles/15263414-i-m-not-affiliated-with-any-societies-will-you-be-pulling-money-from-my-sales.md): How to use Bandcamp if you are not affiliated with any collection societies.
- [How does each collection society calculate royalties for its members?](https://get.bandcamp.help/en/articles/15263445-how-does-each-collection-society-calculate-royalties-for-its-members.md): Collection societies calculate royalties based on the sales and streaming rates set by each society.
- [Will you collect royalties on Bandcamp Fridays?](https://get.bandcamp.help/en/articles/15263451-will-you-collect-royalties-on-bandcamp-fridays.md): Royalties are collected on Bandcamp Fridays.
- [Do PRO/CMO/Collection Society accrual fees apply to physical sales?](https://get.bandcamp.help/en/articles/15263453-do-pro-cmo-collection-society-accrual-fees-apply-to-physical-sales.md): Sometimes. You can find more information on what sales are affected by collection society accruals here. 
- [What happens if I'm a member of PRS and MCPS but I sell a track in another jurisdiction such as Australia? How will I receive my royalties?](https://get.bandcamp.help/en/articles/15263433-what-happens-if-i-m-a-member-of-prs-and-mcps-but-i-sell-a-track-in-another-jurisdiction-such-as-australia-how-will-i-receive-my-royalties.md): Most collecting societies around the world have reciprocal agreements that enable each other to collect royalties on behalf of the other. ...
- [How can I dispute royalty collection on a track or album?](https://get.bandcamp.help/en/articles/15263437-how-can-i-dispute-royalty-collection-on-a-track-or-album.md): How to initiate a dispute related to the royalty collection on your track or album.
- [How do I set up a pre-order?](https://get.bandcamp.help/en/articles/15263066-how-do-i-set-up-a-pre-order.md): To set a pre-order, upload your album, check "this is a digital pre-order" in the editor, and select which tracks fans get instantly. Click "Publish." When ready to fully release, open the editor, ...
- [How do pre-orders work with physical packages?](https://get.bandcamp.help/en/articles/15263134-how-do-pre-orders-work-with-physical-packages.md): Link a digital pre-order to music merch by choosing the album from the package editor's dropdown. Buyers get instant tracks and a full download link on release day. For already released digital alb...
- [Can I set my pre-order to automatically release at a certain time?](https://get.bandcamp.help/en/articles/15263191-can-i-set-my-pre-order-to-automatically-release-at-a-certain-time.md): Pre-orders must be manually released for now. To do that, you'll need to hit the "release pre-order now" button in the editor.
- [Can I send out track/album codes for my album during the pre-order?](https://get.bandcamp.help/en/articles/15263224-can-i-send-out-track-album-codes-for-my-album-during-the-pre-order.md): Track and album codes can be used for albums that are still in pre-order. It is worth noting that redeemed codes are for the full album, not just the preview tracks.
- [Will my fans be notified when I release my pre-order?](https://get.bandcamp.help/en/articles/15263250-will-my-fans-be-notified-when-i-release-my-pre-order.md): Your mailing list will automatically be notified once the full album is available.
- [Why would I want to do a pre-order?](https://get.bandcamp.help/en/articles/15263296-why-would-i-want-to-do-a-pre-order.md): Pre-orders build hype and ensure top fans get music instantly. Crucially, all pre-sales count toward release-week music charts, boosting your chances of charting.
- [Setting up your artist subscription](https://get.bandcamp.help/en/articles/15263039-setting-up-your-artist-subscription.md): To set up an artist subscription, select "subscription" from your user menu and click "Try it out." To receive payments, go to the Payments section to connect or create a Stripe account.
- [What’s an artist subscription? Why should I make one? What can they do? Can I see some examples?](https://get.bandcamp.help/en/articles/15263130-what-s-an-artist-subscription-why-should-i-make-one-what-can-they-do-can-i-see-some-examples.md)
- [Should I choose monthly or annual billing?](https://get.bandcamp.help/en/articles/15263174-should-i-choose-monthly-or-annual-billing.md): Monthly subscription billing brings consistent income and a lower upfront price that attracts fans. Annual billing saves on card processing fees \(charged once instead of 12 times\) and reduces cance...
- [When are subscribers charged, and when do I get paid?](https://get.bandcamp.help/en/articles/15263229-when-are-subscribers-charged-and-when-do-i-get-paid.md): Subscribers are billed immediately upon signing up, and then on a recurring monthly or annual basis depending on your setup. You receive your payouts on that same schedule.
- [How much are transaction fees for artist subscriptions?](https://get.bandcamp.help/en/articles/15263255-how-much-are-transaction-fees-for-artist-subscriptions.md): For artist subscriptions, Stripe’s standard transaction fee is 2.9% + $0.30 USD. Fees may vary depending on geographic location.
- [What happens to existing subscribers if I change the price or term of my subscription?](https://get.bandcamp.help/en/articles/15263287-what-happens-to-existing-subscribers-if-i-change-the-price-or-term-of-my-subscription.md): Existing subscribers continue to be charged at the same rate/term they signed up under. The new rate/term applies to new subscribers only.
- [What video file types do you accept?](https://get.bandcamp.help/en/articles/15263321-what-video-file-types-do-you-accept.md): Generally, we support any kind of video file \(for example .mp4, .avi, .wmv, and .mov\) and the vast majority of video and audio codecs \(for...
- [What is the maximum video upload size?](https://get.bandcamp.help/en/articles/15263341-what-is-the-maximum-video-upload-size.md): The max upload size for videos is 500MB, which works out to about 15 minutes at HD-quality. You’ll minimize your upload time and still get...
- [How does a subscriber cancel, and what happens when they do?](https://get.bandcamp.help/en/articles/15263367-how-does-a-subscriber-cancel-and-what-happens-when-they-do.md): Subscribers can cancel at any time by visiting their Settings page on the Bandcamp site or app. Once they cancel, their subscription will ...
- [How do I set up a discount code?](https://get.bandcamp.help/en/articles/15263068-how-do-i-set-up-a-discount-code.md): Discount codes let you offer fans discounts on their purchases. You generate a code, distribute it however you like \(email, Twitter, word-...
- [Why isn’t the item I’m looking for in the “valid for” drop down list?](https://get.bandcamp.help/en/articles/15263138-why-isn-t-the-item-i-m-looking-for-in-the-valid-for-drop-down-list.md): Probably because its price is zero. Discount codes only work for items priced greater than zero \(free items with “let fans pay more if the...
- [Why is there no place to enter the discount code in the Buy Now dialog?](https://get.bandcamp.help/en/articles/15263188-why-is-there-no-place-to-enter-the-discount-code-in-the-buy-now-dialog.md): You must have at least one active Discount Code shown on the Tools page before the Buy Now dialog will display a place to enter a code. Fr...
- [Why can’t I create a discount code for 100% off?](https://get.bandcamp.help/en/articles/15263220-why-can-t-i-create-a-discount-code-for-100-off.md): You mean, something akin to a multi-use download code? We don’t offer anything like that right now, but we might some day down the road \(n...
- [Track/album code tutorial](https://get.bandcamp.help/en/articles/15263072-track-album-code-tutorial.md): Track/album codes are unique codes that fans can redeem for a digital download. Here's how to generate them, how fans can redeem them, and some basics about how they work.
- [Do track/album codes expire?](https://get.bandcamp.help/en/articles/15263128-do-track-album-codes-expire.md): Nope! Unused codes have no expiration date. 
- [Can I make changes to my track or album after I’ve generated codes for it?](https://get.bandcamp.help/en/articles/15263194-can-i-make-changes-to-my-track-or-album-after-i-ve-generated-codes-for-it.md): You can edit your track or album after generating codes. The codes will still work, and any changes you make will automatically apply to all future fan downloads.
- [Do codes work with private albums?](https://get.bandcamp.help/en/articles/15263226-do-codes-work-with-private-albums.md): Indeed they do. This option is great for promotional releases, collector’s editions, remix bundles, exclusive content, etc.
- [Do codes work with album drafts?](https://get.bandcamp.help/en/articles/15263262-do-codes-work-with-album-drafts.md): Because drafts are works-in-progress, they can’t be downloaded or streamed. After your album is published you’ll be able to generate codes...
- [Can someone share a code with others? How do I prevent unwanted downloads?](https://get.bandcamp.help/en/articles/15263297-can-someone-share-a-code-with-others-how-do-i-prevent-unwanted-downloads.md): Codes cannot be easily shared or misused. Each Bandcamp code allows only a limited number of downloads and expires after a short time to prevent unwanted downloads and unauthorized sharing.
- [Can I make a single code that multiple people can use?](https://get.bandcamp.help/en/articles/15263326-can-i-make-a-single-code-that-multiple-people-can-use.md): Bandcamp download codes are unique and for single-use only to track redemptions and collection adds. Multi-use codes are not supported, but you can create a discount code as an alternative.
- [How do I send out codes via email? Do I have to copy/paste each code individually?](https://get.bandcamp.help/en/articles/15263344-how-do-i-send-out-codes-via-email-do-i-have-to-copy-paste-each-code-individually.md): No, you just do this \(using MailChimp\) or do this \(using ConstantContact\).
- [Emailing track/album codes with Mailchimp](https://get.bandcamp.help/en/articles/15263373-emailing-track-album-codes-with-mailchimp.md): Mailchimp lets you manage email communications with your fans. Using Bandcamp’s track/album code export feature, and Mailchimp’s import fe...
- [Emailing track/album codes with Constant Contact](https://get.bandcamp.help/en/articles/15263388-emailing-track-album-codes-with-constant-contact.md): These instructions tell you how to mail out codes using an email marketing service called Constant Contact. We like to imagine the steps a...
- [Can I make codes email-required?](https://get.bandcamp.help/en/articles/15263405-can-i-make-codes-email-required.md): You cannot force email collection. However, fans can voluntarily join your mailing list on the code redemption page.
- [If I sell codes at a show, are those sales reported to music charts?](https://get.bandcamp.help/en/articles/15263418-if-i-sell-codes-at-a-show-are-those-sales-reported-to-music-charts.md): Unfortunately, no. We can only report sales that happen through Bandcamp directly. The downloads will still be counted on your Stats page,...
- [How can I find out which codes have been redeemed?](https://get.bandcamp.help/en/articles/15263432-how-can-i-find-out-which-codes-have-been-redeemed.md): In the codes section of your Tools page, click the blue number in the ‘redeemed’ column to see a list of every code that’s been redeemed t...
- [Can I generate fewer than 100 codes at a time?](https://get.bandcamp.help/en/articles/15263439-can-i-generate-fewer-than-100-codes-at-a-time.md): You cannot generate fewer than 100 codes. Bandcamp download codes can only be created in multiples of 100, with a minimum requirement of 100 per batch. Unused codes never expire and can be saved fo...
- [You guys said I’d get 200 more codes for free every month! Well, where are they?](https://get.bandcamp.help/en/articles/15263450-you-guys-said-i-d-get-200-more-codes-for-free-every-month-well-where-are-they.md): All artist and label accounts come with 200 downloads per month of tracks or albums that you’re giving away \(free items, or no-minimum nam...
- [Which charts does Bandcamp report to, and when?](https://get.bandcamp.help/en/articles/15263062-which-charts-does-bandcamp-report-to-and-when.md): Where We submit sales reports to Luminate \(formerly SoundScan/MRC Data\) for the Billboard Charts in North America, Official Charts in the ...
- [How do I get my sales reported to music charts?](https://get.bandcamp.help/en/articles/15263067-how-do-i-get-my-sales-reported-to-music-charts.md): Reporting digital sales: To get album sales on Bandcamp reported to music charts, you'll need a UPC. To get track sales reported, you'll n...
- [Does Bandcamp supply UPCs and ISRCs?](https://get.bandcamp.help/en/articles/15263135-does-bandcamp-supply-upcs-and-isrcs.md): Bandcamp does not supply UPCs or ISRCs. You can get them from digital aggregators or your local ISRC agencies.
- [Why am I getting an error that says my code isn’t valid?](https://get.bandcamp.help/en/articles/15263180-why-am-i-getting-an-error-that-says-my-code-isn-t-valid.md): Because it isn’t!A UPC should be 12 digits with a space in the middle. No more, no less. No letters. No dash. Like this: 123456 654321An I...
- [Are all sales eligible for reporting?](https://get.bandcamp.help/en/articles/15263216-are-all-sales-eligible-for-reporting.md): Sales are eligible for reporting if they meet certain requirements, and things can vary by location.
- [Do I need to register my releases directly with the music charts?](https://get.bandcamp.help/en/articles/15263290-do-i-need-to-register-my-releases-directly-with-the-music-charts.md): If you are offering a pre-order, or plan to release your record at least two days before Global Release Day \(Friday\) you need not worry ab...
- [How do I include my ISRC in tracks I send to radio?](https://get.bandcamp.help/en/articles/15263316-how-do-i-include-my-isrc-in-tracks-i-send-to-radio.md): You can can pass them along however is convenient, but it isn’t possible to embed codes directly in files.
- [Will Bandcamp issue a form for taxes?](https://get.bandcamp.help/en/articles/15263064-will-bandcamp-issue-a-form-for-taxes.md): US marketplace sellers who make over $20,000 USD in a tax year may receive a 1099-K form. This guide explains how you’ll get your form, what’s included, and where to find help if something doesn’t ...
- [Can you help with royalty accounting for my label?](https://get.bandcamp.help/en/articles/15263069-can-you-help-with-royalty-accounting-for-my-label.md): Bandcamp does not directly manage royalty accounting for labels. To calculate artist payouts and generate statements, we recommend using Infinite Catalog, which integrates directly with Bandcamp’s ...
- [Reporting Sales for EU-based Artist & Labels](https://get.bandcamp.help/en/articles/15263081-reporting-sales-for-eu-based-artist-labels.md): As of 2023, Bandcamp is required under EU law to collect and report seller information and eligible transactions to EU tax authorities ann...
- [I already have a direct-to-fan store on my own site, why bother setting up on Bandcamp?](https://get.bandcamp.help/en/articles/15263140-i-already-have-a-direct-to-fan-store-on-my-own-site-why-bother-setting-up-on-bandcamp.md): Bandcamp is more than a direct-to-fan storefront, we’re a retail music destination in our own right. Fans have paid artists ${{bcstats\_tot...
- [What about taxes?](https://get.bandcamp.help/en/articles/15263230-what-about-taxes.md)
- [How do I change my currency?](https://get.bandcamp.help/en/articles/15263257-how-do-i-change-my-currency.md): To set your currency, visit the “Payment Details” section of your artist profile page. The currency you choose will apply to all of your s...
- [Which currencies does Bandcamp support?](https://get.bandcamp.help/en/articles/15263302-which-currencies-does-bandcamp-support.md): You can sell music and merchandise to your fans in any of the currencies supported by our payment processor — see the full list below. To ...
- [What pricing performs best?](https://get.bandcamp.help/en/articles/15263322-what-pricing-performs-best.md): There’s no single “best” price, but releases that offer fans flexible pricing \(like letting them pay more if they want to support you\) often perform better. The key is finding a price that feels fa...
- [Can I sell my music on Bandcamp and other platforms at the same time?](https://get.bandcamp.help/en/articles/15263348-can-i-sell-my-music-on-bandcamp-and-other-platforms-at-the-same-time.md): Yes! You can sell your music on Bandcamp and other platforms simultaneously. Just make sure you’re not breaking any exclusive deals, and keep your releases consistent across platforms so everything...
- [Do you distribute my music?](https://get.bandcamp.help/en/articles/15263378-do-you-distribute-my-music.md): No. But if you’re looking for digital distribution, we recommend our good friends at DistroKid. Bandcamp Customers get a 40% discount on t...
- [I’m doing a fundraiser on Bandcamp, can you waive your fees?](https://get.bandcamp.help/en/articles/15263393-i-m-doing-a-fundraiser-on-bandcamp-can-you-waive-your-fees.md): No. Every release, whether it’s a fundraiser or not, generates real costs for Bandcamp, and our fees are already as low as we can make the...
- [Do you offer alternate payment options, like Payoneer, cryptocurrencies, etc.?](https://get.bandcamp.help/en/articles/15263403-do-you-offer-alternate-payment-options-like-payoneer-cryptocurrencies-etc.md): Bandcamp currently supports payments by credit card and PayPal, with Stripe also available for artist subscriptions. We don’t support other payment methods just yet, but we may add more options in ...
- [How do I enable the purchase of my full digital discography?](https://get.bandcamp.help/en/articles/15263410-how-do-i-enable-the-purchase-of-my-full-digital-discography.md): The full discography purchase option is not enabled by default. To turn it on, visit your Profile page \(accessible via the dropdown in the...
- [How will Brexit affect my sales between the UK and the EU?](https://get.bandcamp.help/en/articles/15263447-how-will-brexit-affect-my-sales-between-the-uk-and-the-eu.md): There’s still a lot of uncertainty about how Brexit will affect online commerce, but for now we do know that there will be some meaningful...
- [Bandcamp Friday Help](https://get.bandcamp.help/en/articles/15263119-bandcamp-friday-help.md): How does Bandcamp Friday work? Bandcamp Friday dates in 2026. Explanations of payment fees, revenue shares, and timezone confusion.
- [Why should I put my merch up on Bandcamp?](https://get.bandcamp.help/en/articles/15263117-why-should-i-put-my-merch-up-on-bandcamp.md): We’re glad you asked! Here’s why.
- [How do I delete a merch item?](https://get.bandcamp.help/en/articles/15263272-how-do-i-delete-a-merch-item.md): Please note: we recommend that you make your merch private rather than delete it outright. Deleted merch will disappear from fans’ collect...
- [Why do I have to add images of my merch?](https://get.bandcamp.help/en/articles/15263258-why-do-i-have-to-add-images-of-my-merch.md): Adding images to your merch item increases the sales potential! Here you'll find PSD templates for common merch items and real-life merch image examples.
- [Do you make t-shirts, press vinyl or duplicate CDs?](https://get.bandcamp.help/en/articles/15263213-do-you-make-t-shirts-press-vinyl-or-duplicate-cds.md): Sorry, no! Bandcamp functions like a marketplace, so it's up to artists and labels to create and fulfill merch. 
- [How do I reorder my merch?](https://get.bandcamp.help/en/articles/15263209-how-do-i-reorder-my-merch.md): To reorder your merch items on an artist page, just hover over the artwork, click on the arrow icon, and drag to where you'd like the item...
- [How do I sell merch on Bandcamp?](https://get.bandcamp.help/en/articles/15263170-how-do-i-sell-merch-on-bandcamp.md): This is a quick and easy guide to adding your first merch item to Bandcamp. We’re using a t-shirt as an example, but the process is simila...
- [How Bandcamp Sync for Shopify works](https://get.bandcamp.help/en/articles/15263055-how-bandcamp-sync-for-shopify-works.md): Note: This tool is currently in Beta. Please send any product feedback or notes here. If you sell the same merch on both Bandcamp and S...
- [Supported Configurations for Bandcamp Sync for Shopify](https://get.bandcamp.help/en/articles/15263137-supported-configurations-for-bandcamp-sync-for-shopify.md): Note: This tool is currently in Beta. Please send any product feedback or notes here. Bandcamp Sync for Shopify is designed to work wi...
- [Installing Bandcamp Sync for Shopify](https://get.bandcamp.help/en/articles/15263176-installing-bandcamp-sync-for-shopify.md): Note: This tool is currently in Beta. Please send any product feedback or notes here. Start by following these steps to install the Ban...
- [Adding or editing merch items in Bandcamp Sync for Shopify](https://get.bandcamp.help/en/articles/15263222-adding-or-editing-merch-items-in-bandcamp-sync-for-shopify.md): Learn how to sync your inventory between your Shopify and Bandcamp stores with Bandcamp Sync for Shopify. You can sync your inventory manually or automatically.
- [Bandcamp Sync for Shopify Troubleshooting Guide](https://get.bandcamp.help/en/articles/15263248-bandcamp-sync-for-shopify-troubleshooting-guide.md): Learn how to deal with syncing errors by making sure your SKUs and shipping origins match in both Bandcamp and Shopify.
- [Unsyncing and uninstalling Bandcamp Sync for Shopify](https://get.bandcamp.help/en/articles/15263281-unsyncing-and-uninstalling-bandcamp-sync-for-shopify.md): Note: This tool is currently in Beta. Please send any product feedback or notes here. If you don’t want the inventory level of an item ...
- [My merch sales have been disabled. Why?](https://get.bandcamp.help/en/articles/15263127-my-merch-sales-have-been-disabled-why.md): The INFORM Consumers Act Merch sales will be disabled if a seller on Bandcamp has failed to comply with required federal regulations, such...
- [I’m selling merch, but it's been delayed. What should I do?](https://get.bandcamp.help/en/articles/15263289-i-m-selling-merch-but-it-s-been-delayed-what-should-i-do.md): To avoid delays outright, we’ve found that it’s best to wait to add your merch to Bandcamp until you have a firm ship date and production ...
- [How do I issue a refund to my fan?](https://get.bandcamp.help/en/articles/15263325-how-do-i-issue-a-refund-to-my-fan.md): Steps on how to issue refunds for purchases.
- [A fan opened a dispute against a merch order. What should I do?](https://get.bandcamp.help/en/articles/15263340-a-fan-opened-a-dispute-against-a-merch-order-what-should-i-do.md): If a fan opens a dispute on a merch order, just send any proof of fulfilment to Bandcamp Support. We’ll pass it on to PayPal and handle the process for you. PayPal will review everything and decide...
- [Can you recommend a fulfillment partner?](https://get.bandcamp.help/en/articles/15263042-can-you-recommend-a-fulfillment-partner.md): A list of fulfillment partners to help with merch shipment and shirt printing.
- [What you need to know about evolving global tariff policies](https://get.bandcamp.help/en/articles/15263049-what-you-need-to-know-about-evolving-global-tariff-policies.md): In this article: What are tariffs? What is a de minimis exemption? What items are subject to tariffs? Exemptions & HS Codes What does ...
- [Can I use Shipstation for my merch orders?](https://get.bandcamp.help/en/articles/15263122-can-i-use-shipstation-for-my-merch-orders.md): Artists and Labels can sync Bandcamp orders with ShipStation. To connect, retrieve your credentials under Settings \> ShipStation and enter them into your ShipStation account.
- [How do I fulfill merch orders on Bandcamp?](https://get.bandcamp.help/en/articles/15263161-how-do-i-fulfill-merch-orders-on-bandcamp.md): First things first: make sure you have the merch items on hand. Bandcamp doesn’t create, store, or ship any merch on your behalf, so anyth...
- [If a fan buys two or more physical items, how are the shipping costs calculated?](https://get.bandcamp.help/en/articles/15263214-if-a-fan-buys-two-or-more-physical-items-how-are-the-shipping-costs-calculated.md): Let’s look at the simplest case first. If a fan buys two or more of the same item, and they’re available from the same shipping origin, th...
- [Can I ship from multiple locations?](https://get.bandcamp.help/en/articles/15263247-can-i-ship-from-multiple-locations.md): You can add multiple shipping origins under Profile settings \> Physical Goods. For each origin, you can manage inventory, assign fulfillment partners, and set rates. Bandcamp automatically ships fr...
- [Can I choose which countries I ship merch to?](https://get.bandcamp.help/en/articles/15263280-can-i-choose-which-countries-i-ship-merch-to.md): Blocking specific countries from ordering merch is not possible. Instead, list your shipping limits in your item descriptions and refund any unsupported orders through your Merch Orders page.
- [Can you store and ship my merch?](https://get.bandcamp.help/en/articles/15263319-can-you-store-and-ship-my-merch.md): Bandcamp doesn't store or ship merch, but you can self-manage fulfillment via your Merch Orders page. Alternatively, you can invite fulfillment partners to manage orders, or contact Bandcamp to con...
- [I run a fulfillment service. How can I connect with my clients on Bandcamp?](https://get.bandcamp.help/en/articles/15263347-i-run-a-fulfillment-service-how-can-i-connect-with-my-clients-on-bandcamp.md): Detailed steps on how to connect your fulfillment service to clients on Bandcamp
- [Integrating with ShipStation](https://get.bandcamp.help/en/articles/15263354-integrating-with-shipstation.md): ShipStation is an order management suite that collects physical sales information from all of your merch stores and lets you manage them i...
- [HS codes for international shipping](https://get.bandcamp.help/en/articles/15263385-hs-codes-for-international-shipping.md): The article covers how HS codes are used for shipping international packages, as well as a list of HS codes for common merch items.
- [EU Small Parcel Duty \(applying to consignments \<€150 entering the EU\)](https://get.bandcamp.help/en/articles/15705625-eu-small-parcel-duty-applying-to-consignments-150-entering-the-eu.md): The EU has instituted a customs duty on all small parcels valued less than €150 entering the EU. For now, our guidance is to use DDP shipping options whenever possible and to fill out your customs ...
- [Introduction to Shipping Label Purchase on Bandcamp](https://get.bandcamp.help/en/articles/15263041-introduction-to-shipping-label-purchase-on-bandcamp.md): Bandcamp has partnered with EasyPost to build a shipping label feature to purchase postage and shipping for orders on Bandcamp.Bandcamp ar...
- [Connecting EasyPost to Bandcamp](https://get.bandcamp.help/en/articles/15263131-connecting-easypost-to-bandcamp.md): To enable Shipping Label purchase from your Bandcamp account, you’ll need to do a few things first:  Create an account on EasyPost if you ...
- [Purchasing a Shipping Label for an order](https://get.bandcamp.help/en/articles/15263175-purchasing-a-shipping-label-for-an-order.md): Single-item ordersPurchasing a shipping label for a single-item order is straightforward. From your Bandcamp Orders page, click the Buy Sh...
- [EasyPost Troubleshooting](https://get.bandcamp.help/en/articles/15263221-easypost-troubleshooting.md): Insufficient funds during checkoutThis occurs when your wallet dips below what your refunding trigger and the shipping label you want to p...
- [Requesting Refunds from EasyPost](https://get.bandcamp.help/en/articles/15263256-requesting-refunds-from-easypost.md): To request a refund for an unused shipping label, return to that order on your Bandcamp Orders page, click Manage Shipping Labels. Locate ...
- [How do I upload music? ](https://get.bandcamp.help/en/articles/15263088-how-do-i-upload-music.md): Click + add in the top toolbar to add a new track or album. Not seeing that button? You probably have a fan account instead of an artist a...
- [Why won’t my tracks upload?](https://get.bandcamp.help/en/articles/15263145-why-won-t-my-tracks-upload.md): Are you looking at your file browser and all your tracks are grayed out? That’s because we require lossless \(.aiff, .wav or .flac\) files -...
- [My new release isn’t saving. Why?](https://get.bandcamp.help/en/articles/15263200-my-new-release-isn-t-saving-why.md): When adding a new album or track to your Bandcamp account, you’ll first want to make sure you’ve fully entered all essential information. ...
- [How and why should I upload lossless files?](https://get.bandcamp.help/en/articles/15263231-how-and-why-should-i-upload-lossless-files.md): Why the WAV/AIFF/FLAC upload requirement? Why don’t you just accept MP3s? It’s all about preserving the integrity of your work, and provid...
- [Can I upload higher resolution audio?](https://get.bandcamp.help/en/articles/15263308-can-i-upload-higher-resolution-audio.md): Bandcamp supports 16-bit and 24-bit audio files \(FLAC, WAV, AIFF, and ALAC up to 48 kHz\). Fans can see the available quality. Leave 0.5 dB of headroom for higher sample rates to avoid clipping. 32-...
- [What’s the maximum upload size?](https://get.bandcamp.help/en/articles/15263336-what-s-the-maximum-upload-size.md): It starts out at 291MB per track, which is of course the exact size of “Inamorata and Narration by Conrad Roberts” from side 4 of Miles Da...
- [How do I set up a sample pack?](https://get.bandcamp.help/en/articles/15263362-how-do-i-set-up-a-sample-pack.md): We don't have an official setup for selling sample packs \(or sound effect packs\), but many artists simply upload all the tracks into an al...
- [Does Bandcamp take any ownership rights in my music?](https://get.bandcamp.help/en/articles/15263374-does-bandcamp-take-any-ownership-rights-in-my-music.md): Nope. Full details are in our Terms of Use, but the short of it is that the only rights we take are the obvious ones we need to run the se...
- [Can I upload covers, remixes, or mashups?](https://get.bandcamp.help/en/articles/15263391-can-i-upload-covers-remixes-or-mashups.md): You must own all rights to your uploads. For covers or remixes, you must secure a streaming performance license and a download mechanical license before uploading.
- [How do I edit or delete a track?](https://get.bandcamp.help/en/articles/15263094-how-do-i-edit-or-delete-a-track.md): To edit or delete a track from its own page, click the Edit or Delete button. From an album page, click Edit, then select the track title on the left to edit its details on the right. To delete it ...
- [How do I change the URL of my artist account, a track, or an album?](https://get.bandcamp.help/en/articles/15263144-how-do-i-change-the-url-of-my-artist-account-a-track-or-an-album.md): Change account URLs in "edit profile." For an album URL ending in "2", rename it slightly, save, change it back, and save again. To change a track URL, update its title in the track editor.
- [How do I change the price of my album?](https://get.bandcamp.help/en/articles/15263198-how-do-i-change-the-price-of-my-album.md): To change the price of a track or album, head to its page and click the yellow "edit" button. Enter the new cost in the "pricing" field on the right side of the editor, then click "Update" to save ...
- [How do I use the Bulk Edit feature?](https://get.bandcamp.help/en/articles/15263215-how-do-i-use-the-bulk-edit-feature.md): A tool that allows you to adjust the price, title, and release date across multiple items from a single page. You can access this by selec...
- [How do I change the order of an album’s tracks?](https://get.bandcamp.help/en/articles/15263282-how-do-i-change-the-order-of-an-album-s-tracks.md): To rearrange tracks on an album, log in to your account and open the album's editing page. Locate the tracklist on the left, then click and drag the menu icon next to any song to shift its position...
- [How do I change the featured track on my album?](https://get.bandcamp.help/en/articles/15263294-how-do-i-change-the-featured-track-on-my-album.md): To change the featured song, open the album editor and select the star icon next to your chosen track.
- [How do I move a track or album from one account to another? ](https://get.bandcamp.help/en/articles/15263324-how-do-i-move-a-track-or-album-from-one-account-to-another.md): You cannot transfer tracks or albums between accounts. Instead, re-upload the release to the new account. To prevent confusing your fans, make sure to set the original version of the album to private.
- [How do I move loose tracks into an album? ](https://get.bandcamp.help/en/articles/15263351-how-do-i-move-loose-tracks-into-an-album.md): Go to your discography page, open the track you want to move, and click the Edit button. In the track editor, find the album dropdown menu, select your published album, and click "Add to Album" to ...
- [How do I move a track from one album to another?](https://get.bandcamp.help/en/articles/15263380-how-do-i-move-a-track-from-one-album-to-another.md): To move a track to a new album, open the original album's editor, select the track, click "detach," and save. Then, open the detached track's editor, select the newly published album from the dropd...
- [I accidentally released my album! Can I unpublish it?](https://get.bandcamp.help/en/articles/15263396-i-accidentally-released-my-album-can-i-unpublish-it.md): You can't unpublish an album, but you can hide it by making it private at the bottom of the editor. Doing this within 10 minutes of publishing automatically cancels the release notification email s...
- [How can I prevent fans from downloading my music?](https://get.bandcamp.help/en/articles/15263409-how-can-i-prevent-fans-from-downloading-my-music.md): There isn't a way to prevent fans from downloading unless your artist account was created before October 2013.
- [My songs have lyrics. Should I bother adding them?](https://get.bandcamp.help/en/articles/15263415-my-songs-have-lyrics-should-i-bother-adding-them.md): Yes, add them! Lyrics boost sales because fans often Google song snippets to find your music. Bandcamp also embeds them into downloads so fans can view lyrics directly on their devices.
- [If I set a release date for the future, will my music be hidden until then?](https://get.bandcamp.help/en/articles/15263429-if-i-set-a-release-date-for-the-future-will-my-music-be-hidden-until-then.md): Future release dates don't hide music. New albums remain hidden as drafts until you click "Publish." To hide an active album from public view, change its status to "Private" at the bottom of the ed...
- [What are bonus download items, and how do I use them?](https://get.bandcamp.help/en/articles/15263435-what-are-bonus-download-items-and-how-do-i-use-them.md): Bonus items are additional media \(PDFs, tabs, videos\) included in an album's zip file. To add one, click "add bonus item" in the album editor. Cover art is included automatically. Note that bonus i...
- [What file types can I include as bonus items in an album download?](https://get.bandcamp.help/en/articles/15263457-what-file-types-can-i-include-as-bonus-items-in-an-album-download.md): You can include formats like png, jpg, pdf, doc, mp4, mov, epub, and zip extensions, but most music files are excluded. To add a song as a bonus item, upload it to the album as usual and mark it as...
- [How do I set up a compilation album?](https://get.bandcamp.help/en/articles/15263458-how-do-i-set-up-a-compilation-album.md): Create a new album via the top toolbar. Use the custom "artist" field in the track editor to specify the performer for each song. To show it on multiple accounts, upload a separate copy to each.
- [How do I change the license on my music?](https://get.bandcamp.help/en/articles/15263459-how-do-i-change-the-license-on-my-music.md): Open the track editor by clicking "Edit" beneath the title, then scroll to the "license" section at the bottom to choose one of six options. If every track on an album shares the same license, it w...
- [What format/quality are the streams on Bandcamp?](https://get.bandcamp.help/en/articles/15263076-what-format-quality-are-the-streams-on-bandcamp.md): They’re MP3-128s. However, if you’re in the app and on wifi, items you’ve purchased stream as MP3-V0s \(~250kbit/s on average\).
- [Is there a required LUFS setting for my audio files?](https://get.bandcamp.help/en/articles/15263082-is-there-a-required-lufs-setting-for-my-audio-files.md): We don't have a recommended LUFS level for your uploads. Our encoding process will leave the audio unchanged, so that loudness level is up...
- [Why does my music sound quieter on Bandcamp?](https://get.bandcamp.help/en/articles/15263085-why-does-my-music-sound-quieter-on-bandcamp.md): To support a wide range of computer speakers and headphones, the default playback volume on Bandcamp is lowered. Rest assured that your au...
- [I lost my original audio files! Can I download them from my Bandcamp account?](https://get.bandcamp.help/en/articles/15263149-i-lost-my-original-audio-files-can-i-download-them-from-my-bandcamp-account.md): We don’t offer a shortcut for artists to download their own music, but you can temporarily make your album private, set the price to “0”, ...
- [I hear a warbling sound when I stream. Is it your fault?](https://get.bandcamp.help/en/articles/15263190-i-hear-a-warbling-sound-when-i-stream-is-it-your-fault.md): Other than encoding your audio into the various streaming and download formats we offer, we don’t do anything to your upload -- no EQ, boo...
- [Does Bandcamp support 30-second snippets?](https://get.bandcamp.help/en/articles/15263228-does-bandcamp-support-30-second-snippets.md): No, we never have and never will. Here’s why. OK, but why would anyone ever buy something they can hear in full for free? By default, fans...
- [I heard you can steal music on Bandcamp. What are you doing about this?](https://get.bandcamp.help/en/articles/15263275-i-heard-you-can-steal-music-on-bandcamp-what-are-you-doing-about-this.md): One of my fans showed me a totally easy way that someone could STEAL my music off of Bandcamp using RealPlayer 14.1 beta 3, or RipTheWeb.c...
- [Does Bandcamp add metadata to the downloadable tracks?](https://get.bandcamp.help/en/articles/15263306-does-bandcamp-add-metadata-to-the-downloadable-tracks.md): Metadata does get added to Bandcamp downloads.
- [Does Bandcamp support gapless albums?](https://get.bandcamp.help/en/articles/15263331-does-bandcamp-support-gapless-albums.md): When streaming from the Bandcamp app, we pre-cache subsequent tracks to make the transitions as seamless as possible. For downloaded music...
- [What are streaming limits on Bandcamp?](https://get.bandcamp.help/en/articles/15263360-what-are-streaming-limits-on-bandcamp.md): What are streaming limits on Bandcamp and how we enforce them.

## Fans & Buyers

- [I need a refund for my live stream ticket.](https://get.bandcamp.help/en/articles/15263091-i-need-a-refund-for-my-live-stream-ticket.md): Refunds are issued if technical issues prevent you from accessing the show. We cannot issue a refund once a ticket has been redeemed and the live stream has been attended.
- [I missed some \(or all\) of the live stream!](https://get.bandcamp.help/en/articles/15263155-i-missed-some-or-all-of-the-live-stream.md): Missed the show? If the artist enables it, you'll get an email replay link 1 hour after the stream ends, active for 48 hours. You can also watch it via the artist's "Live Streams" tab if you bought...
- [I can't attend the live stream. Can I transfer my tickets to someone else?](https://get.bandcamp.help/en/articles/15263199-i-can-t-attend-the-live-stream-can-i-transfer-my-tickets-to-someone-else.md): Live stream tickets are specific to you and cannot be transferred to anyone else. If you are unable to attend, the ticket cannot be assigned to another person at this time.
- [I bought a ticket for a live stream, but I can't find my receipt.](https://get.bandcamp.help/en/articles/15263241-i-bought-a-ticket-for-a-live-stream-but-i-can-t-find-my-receipt.md): If you cannot find your live stream ticket, check multiple places before contacting Bandcamp or the seller. See below;
- [The live stream I am watching is experiencing poor streaming quality.](https://get.bandcamp.help/en/articles/15263283-the-live-stream-i-am-watching-is-experiencing-poor-streaming-quality.md): Ensure your internet download speed is at least 5 Mbps; an Ethernet cable can help. If your connection is strong, the issue may be on the artist's side, so please be patient. For persistent, unique...
- [I can't see the live stream chat.](https://get.bandcamp.help/en/articles/15263295-i-can-t-see-the-live-stream-chat.md): Can't see the live stream chat? Artists can disable or temporarily mute it. If it should be active, an ad blocker might be blocking it. Try disabling your ad blocker for the page and refreshing.
- [I bought a ticket, but I can't access the live stream!](https://get.bandcamp.help/en/articles/15263332-i-bought-a-ticket-but-i-can-t-access-the-live-stream.md): Ensure you are logged into the same Fan Account used to purchase your ticket. Check your ticket receipt if you're unsure which account was used.
- [Some tracks are only 30 seconds long or samples. What gives?](https://get.bandcamp.help/en/articles/15263084-some-tracks-are-only-30-seconds-long-or-samples-what-gives.md): Artists and labels have full control over their catalog and can upload shorter tracks or samples if they choose. To request the complete tracks, contact them directly by clicking the "Contact" link...
- [Payment Troubleshooting](https://get.bandcamp.help/en/articles/15263116-payment-troubleshooting.md): If your payment isn’t working, it could be due to card issues, billing details, or your bank blocking the charge. Try checking your details and using another payment method if needed. If it still d...
- [Where’s my receipt email or download link?](https://get.bandcamp.help/en/articles/15263148-where-s-my-receipt-email-or-download-link.md): Check spam and verify your inbox. You can resend receipts from your Fan Account under "Purchases," or link alternative emails in your settings. Downloads are also available via your checkout page, ...
- [Paying with PayPal](https://get.bandcamp.help/en/articles/15263173-paying-with-paypal.md): You can use PayPal to pay on Bandcamp by selecting it at checkout and logging in to confirm your purchase. It’s a secure way to pay without entering card details, and your order is completed once P...
- [Paying with a credit or bank/debit card](https://get.bandcamp.help/en/articles/15263204-paying-with-a-credit-or-bank-debit-card.md): You can pay with a credit or debit card on Bandcamp, but only for digital purchases and some merch orders in certain currencies. If it’s available for your order, you’ll see card payment as an opti...
- [How do I see a list of my previous purchases?](https://get.bandcamp.help/en/articles/15263232-how-do-i-see-a-list-of-my-previous-purchases.md): To see your purchase history, click your profile icon \(top right\) and select 'purchases'. If an item is missing, ensure your payment email is linked to your fan account.
- [Sending gifts](https://get.bandcamp.help/en/articles/15263244-sending-gifts.md): To send a gift, click "Send as gift" under the item. You can gift from wishlists, send merch, or add multiple gifts to your cart. Recipients don't need an account. Gifts can't be scheduled. For mis...
- [Gift cards](https://get.bandcamp.help/en/articles/15263284-gift-cards.md): Buy and redeem gift cards on Bandcamp's site \(web only\). Use them for digital content and select physical items.
- [How do I modify or remove my stored credit card details?](https://get.bandcamp.help/en/articles/15263313-how-do-i-modify-or-remove-my-stored-credit-card-details.md): You can update or remove your saved card details from your Bandcamp settings page. You can update a card or remove one you no longer use at any time.
- [How are credit card payments kept secure?](https://get.bandcamp.help/en/articles/15263345-how-are-credit-card-payments-kept-secure.md): Credit card payments are protected by encryption using Transport Layer Security \(TLS\). Additionally, all credit card information is stored securely in a PCI-compliant environment.
- [Where do I enter my discount code?](https://get.bandcamp.help/en/articles/15263364-where-do-i-enter-my-discount-code.md): If an artist or label has an active discount code, the code field will automatically appear in the dialog box when you click "Buy Now."
- [How do I contact an artist or label?](https://get.bandcamp.help/en/articles/15263372-how-do-i-contact-an-artist-or-label.md): To contact an artist or label regarding orders, files, or licensing, click the "Contact" link at the bottom right of their Bandcamp page to send them an email directly.
- [Do you provide invoices for purchases?](https://get.bandcamp.help/en/articles/15263386-do-you-provide-invoices-for-purchases.md): We don't provide official invoices, but we do send email receipts for all purchases. You can print these receipts out if you need a record of your transaction.
- [Can I see prices in my currency and check shipping costs?](https://get.bandcamp.help/en/articles/15263399-can-i-see-prices-in-my-currency-and-check-shipping-costs.md): Bandcamp can show prices in your local currency, and you can check shipping costs before you buy. Just add the item to your cart and enter your shipping destination to see the available options and...
- [I lost my cart.](https://get.bandcamp.help/en/articles/15263412-i-lost-my-cart.md): Cart history is stored via browser cookies. If you clear your cookies or switch devices, your cart will reset. Try returning to your original device/browser, or log in to a Fan Account to save item...
- [How do I request a refund?](https://get.bandcamp.help/en/articles/15263427-how-do-i-request-a-refund.md): Digital refunds are handled only by the Bandcamp Support team. Refund requests policies for physical merch may differ based on your location, especially if you are in the EU or UK.
- [My card was declined, but you still charged me!](https://get.bandcamp.help/en/articles/15263442-my-card-was-declined-but-you-still-charged-me.md): If your card was declined but you still see a charge, it’s usually a temporary authorization from your bank, not a completed payment. These holds often disappear on their own after a few days. If i...
- [Example Withdrawal Form](https://get.bandcamp.help/en/articles/15263454-example-withdrawal-form.md)
- [My card was declined. What should I do?](https://get.bandcamp.help/en/articles/15263436-my-card-was-declined-what-should-i-do.md): If your card is declined on Bandcamp, it’s usually due to your bank, incorrect details, or security checks. Try double-checking your info, using another payment method, or contacting your bank if i...
- [Where’s my download link?](https://get.bandcamp.help/en/articles/15263050-where-s-my-download-link.md): Download your purchases from the checkout confirmation page, the receipt emailed to you, or your fan account's collection/purchases page on desktop.
- [I just subscribed to an artist or label, but I don’t see any of their releases.](https://get.bandcamp.help/en/articles/15263079-i-just-subscribed-to-an-artist-or-label-but-i-don-t-see-any-of-their-releases.md): To activate your subscription and view subscriber releases, click the link in the confirmation email sent to your payment address. Check your spam folder and add noreply@bandcamp.com to your safe l...
- [Why is my download missing tracks?](https://get.bandcamp.help/en/articles/15263090-why-is-my-download-missing-tracks.md): Check the download troubleshooting tips if a download was interrupted. If the download is complete but tracks are missing, contact the artist or label directly via the "Contact" link on their page,...
- [Where do I download my purchase?](https://get.bandcamp.help/en/articles/15263100-where-do-i-download-my-purchase.md): Get the app for offline listening, or download via the checkout page, your receipt email, your Collection page, or your Purchases page.
- [I can't download this massive discography I just purchased!](https://get.bandcamp.help/en/articles/15263112-i-can-t-download-this-massive-discography-i-just-purchased.md): If you get "too many requests" errors downloading a large discography via your receipt, log in to your Fan Account and download items individually from your Collection page.
- [Download troubleshooting](https://get.bandcamp.help/en/articles/15263158-download-troubleshooting.md): For download issues, try a wired connection, clear your browser, or use the link in your receipt to retry. If files are corrupted, slow, or won't play, try disabling firewalls, switching to MP3 for...
- [Can I re-download my purchases?](https://get.bandcamp.help/en/articles/15263192-can-i-re-download-my-purchases.md): You can re-download your purchases anytime by logging in to your Bandcamp account and accessing your Purchases page or your Collection page, or by clicking the link in your original email receipt.
- [In which formats can I download my purchases?](https://get.bandcamp.help/en/articles/15263234-in-which-formats-can-i-download-my-purchases.md): Bandcamp supports downloading in MP3 V0, MP3 320, FLAC, AAC, Ogg Vorbis, ALAC, WAV, and AIFF formats via the dropdown link. For specific track-quality questions, reach out to the artist directly vi...
- [Which audio format should I download?](https://get.bandcamp.help/en/articles/15263285-which-audio-format-should-i-download.md): MP3 is the standard format for fast downloads and high compatibility. For optimal audio quality or burning a CD, choose FLAC, ALAC, AAC, Ogg Vorbis, WAV, or AIFF.
- [Can I use the music that I bought in my YouTube video/commercial/podcast?](https://get.bandcamp.help/en/articles/15263299-can-i-use-the-music-that-i-bought-in-my-youtube-video-commercial-podcast.md): Buying music on Bandcamp does not grant commercial or broadcasting rights. To secure licensing for videos, podcasts, or advertisements, you must reach out to the creator or publisher directly via t...
- [How do I unzip my album download?](https://get.bandcamp.help/en/articles/15263311-how-do-i-unzip-my-album-download.md): On Mac, double-click the file. On PC, right-click and choose "Extract All..." \(rename to end in ".zip" if missing\). You can also drag files out of the folder or use a free tool like 7-Zip. Android ...
- [My downloads won’t play in my audio player. What’s up?](https://get.bandcamp.help/en/articles/15263329-my-downloads-won-t-play-in-my-audio-player-what-s-up.md): If lossless files won't play in your DJ tools or media players, they may be 24-bit, which some programs don't support. Convert the tracks to the universal 16-bit standard using Apple Music or fre:a...
- [I pre-ordered an album, and it’s now been released, but I still haven’t received my link to the full download.](https://get.bandcamp.help/en/articles/15263355-i-pre-ordered-an-album-and-it-s-now-been-released-but-i-still-haven-t-received-my-link-to-the-full-download.md): Check the album page to confirm it's released. If so, check your spam folder or use the download link in your original pre-order receipt. You can also contact the artist directly via the "Contact" ...
- [Can I download files directly to my device and listen to my collection with another app?](https://get.bandcamp.help/en/articles/15263356-can-i-download-files-directly-to-my-device-and-listen-to-my-collection-with-another-app.md): Mobile downloading varies by device. Android users can unzip purchases directly into their local media folders. iOS users can extract files to third-party players, but should use a computer to sync...
- [Can I download directly to my iOS device?](https://get.bandcamp.help/en/articles/15263382-can-i-download-directly-to-my-ios-device.md): While you can download a .zip file to your iOS Files app, Apple prevents loading it into its native Music app. For the best experience, use the free Bandcamp iOS app to stream or save tracks for of...
- [My download code is invalid or has already been redeemed.](https://get.bandcamp.help/en/articles/15263392-my-download-code-is-invalid-or-has-already-been-redeemed.md): If your download code is invalid, expired, or already redeemed, click "Contact artist" on their music page to request a new one. Be sure to include your original 8-character code and specify the it...
- [Are downloads from Bandcamp free of DRM \(digital rights management\) software?](https://get.bandcamp.help/en/articles/15263419-are-downloads-from-bandcamp-free-of-drm-digital-rights-management-software.md): All audio files downloaded from Bandcamp are 100% DRM-free \(Digital Rights Management-free\), allowing fans to use and play them without any software restrictions.
- [I’m unhappy with the audio quality of my download. What should I do?](https://get.bandcamp.help/en/articles/15263107-i-m-unhappy-with-the-audio-quality-of-my-download-what-should-i-do.md): Artists and labels upload their own files. If there are audio issues, such as pops or incorrect tracks, use the "Contact" link on their page to request a fix. Once they replace the files, your down...
- [My download link has expired. Help!](https://get.bandcamp.help/en/articles/15263206-my-download-link-has-expired-help.md): If you are logged in to your Fan Account and the link has expired, ensure your payment email is linked under Settings \> Fan. If you don't have an account, enter your purchase email on the expired p...
- [How do I import my music?](https://get.bandcamp.help/en/articles/15263339-how-do-i-import-my-music.md): To add music to Apple Music, open the app and choose File \> Import. For Windows Media Player, right-click the files and select "Add to Windows Media Player List," or drag and drop them into the app...
- [I submitted my email address to receive a free download, but the download link hasn’t arrived.](https://get.bandcamp.help/en/articles/15263370-i-submitted-my-email-address-to-receive-a-free-download-but-the-download-link-hasn-t-arrived.md): The email was sent. If it hasn't arrived and isn't in spam, please wait a few hours and try again. If the issue persists, try submitting a different email address.
- [General troubleshooting](https://get.bandcamp.help/en/articles/15263159-general-troubleshooting.md): Tips on how to solve upload, download, or login issues as a Fan or Artist. There are also tips for resolving basic browser issues that may be affecting your Bandcamp experience.
- [Some of my purchases are missing from my collection. What do I do?](https://get.bandcamp.help/en/articles/15263078-some-of-my-purchases-are-missing-from-my-collection-what-do-i-do.md): Activate your account, then check if you used an alternate or PayPal email. If so, link it under Settings \> Fan to show your items. If your email contains a typo or is inaccessible, contact us with...
- [How do I edit my Fan Page?](https://get.bandcamp.help/en/articles/15263087-how-do-i-edit-my-fan-page.md): Click "Edit Profile" on your Fan Page to upload images, update your location, and add a bio. You can also drag items to rearrange your collection, hide public purchases, toggle wishlist privacy, or...
- [I never received the activation email for my fan account. Now what?](https://get.bandcamp.help/en/articles/15263152-i-never-received-the-activation-email-for-my-fan-account-now-what.md): Check your spam folder. To resend the activation email, click "Follow" on any account or add an item to your wishlist. If you made a typo, you can also fix your email address directly from the re-s...
- [How do I add music to my collection?](https://get.bandcamp.help/en/articles/15263195-how-do-i-add-music-to-my-collection.md): Your collection includes music you purchase, redeem via download codes, or add to your wishlist using the heart icon. Note that downloading a free track by entering $0 will not add it to your colle...
- [I accidentally made more than one fan account. How do I merge them?](https://get.bandcamp.help/en/articles/15263227-i-accidentally-made-more-than-one-fan-account-how-do-i-merge-them.md): You can't merge accounts, but you can consolidate collections. Log in to the account you don't want, delete it from the Fan Settings tab, then log in to your main account and add the old email as a...
- [I no longer want to receive emails. How do I unsubscribe?](https://get.bandcamp.help/en/articles/15263268-i-no-longer-want-to-receive-emails-how-do-i-unsubscribe.md): To stop receiving emails, click "unfollow" on your Following tab or use the "unsubscribe" link at the bottom of any email. You can find more email management options under the Notifications section.
- [Can I make my collection private?](https://get.bandcamp.help/en/articles/15263288-can-i-make-my-collection-private.md): You can hide individual items in your collection by hovering over them and clicking "hide." To make your entire wishlist private, choose "private" from the dropdown menu located to the right of you...
- [How do I cancel my subscription to an artist?](https://get.bandcamp.help/en/articles/15263335-how-do-i-cancel-my-subscription-to-an-artist.md): To cancel an artist subscription, go to your settings icon, then select Settings \> Subscriptions, and click the cancel link next to your payment details.
- [How do I unhide a hidden purchase in my collection?](https://get.bandcamp.help/en/articles/15263349-how-do-i-unhide-a-hidden-purchase-in-my-collection.md): Log in and click the grey "hidden items" link on the right side of your collection page. Hover over the item you want to restore and click "unhide album."
- [How do I delete items from my collection?](https://get.bandcamp.help/en/articles/15263359-how-do-i-delete-items-from-my-collection.md): You can't permanently delete purchases from your collection, but you can hide them. Just log in, hover over the item, and click "hide." This moves it to a private section hidden from public view.
- [Can I unlink a payment email from my Fan account?](https://get.bandcamp.help/en/articles/15263389-can-i-unlink-a-payment-email-from-my-fan-account.md): Purchases are permanently tied to the email used at checkout. Disconnecting a payment email will remove those items from your Collection. However, you can add a new payment address for future purch...
- [How do I delete my fan account?](https://get.bandcamp.help/en/articles/15263404-how-do-i-delete-my-fan-account.md): To delete your fan account, navigate to the Settings \> Fan tab, find the Termination section, and click "Click here to permanently delete your Fan account." To delete an artist or label account, vi...
- [Download music in the Bandcamp Fan app for offline listening](https://get.bandcamp.help/en/articles/15263095-download-music-in-the-bandcamp-fan-app-for-offline-listening.md): To listen offline in the Bandcamp app, tap the download button below the play controls, or tap and hold the album art. Manage your saved files in the downloads tab, or tap "Remove all downloads" in...
- [Use Chromecast to stream your Bandcamp collection via WiFi](https://get.bandcamp.help/en/articles/15263098-use-chromecast-to-stream-your-bandcamp-collection-via-wifi.md): Tap the Chromecast icon on the playing screen or album page to stream over WiFi. If the icon is missing, enable Local Network Access in settings and ensure that both devices are on the same WiFi ne...
- [Stream your Bandcamp collection via Android Auto & Apple CarPlay](https://get.bandcamp.help/en/articles/15263101-stream-your-bandcamp-collection-via-android-auto-apple-carplay.md): Listen to your collection while driving using Android Auto \(Android\) or Apple CarPlay \(iOS 14+\). Launch Bandcamp from your car's menu to browse recent, top, or downloaded music, as well as Bandcamp...
- [I’m having trouble streaming tracks on the website.](https://get.bandcamp.help/en/articles/15263103-i-m-having-trouble-streaming-tracks-on-the-website.md): If you're having trouble streaming tracks on the website, first, run through some general troubleshooting, and if this fails, get in touch.
- [Listen to your Bandcamp collection by streaming to your AirPlay-enabled device](https://get.bandcamp.help/en/articles/15263104-listen-to-your-bandcamp-collection-by-streaming-to-your-airplay-enabled-device.md): Stream your collection to AirPlay devices using the iOS app. Swipe down to open the Control Center, tap the AirPlay icon in the mini-player, and select your device. Ensure both devices share the sa...
- [How do I create a queue? How do I add songs to a queue?](https://get.bandcamp.help/en/articles/15263105-how-do-i-create-a-queue-how-do-i-add-songs-to-a-queue.md): Tap and hold an item, or tap the queue button under the cover art, to create a queue. For tracks, tap "...". Swipe to remove or drag to reorder. You must be logged in and own the music to use this ...
- [App troubleshooting](https://get.bandcamp.help/en/articles/15263156-app-troubleshooting.md): Steps to fix common problems with the Bandcamp Listening App and Bandcamp for Artists & Labels.
- [Playback in the app is flaky, or it stops and starts.](https://get.bandcamp.help/en/articles/15263249-playback-in-the-app-is-flaky-or-it-stops-and-starts.md): If app playback is flaky, a partially cached track might be the issue. To fix it, tap the heart icon to open your Collection, go to Settings via the gear icon, and tap “clear audio cache.” Make sur...
- [Can I download my purchases directly in the app?](https://get.bandcamp.help/en/articles/15263342-can-i-download-my-purchases-directly-in-the-app.md): You can download albums and tracks within the app by clicking the download link or by using a long press to bring up the floating menu.
- [When are you going to add scrobbling to the app?](https://get.bandcamp.help/en/articles/15263371-when-are-you-going-to-add-scrobbling-to-the-app.md): We have no plans to add scrobbling to the app at the moment!
- [I’m having trouble activating my account.](https://get.bandcamp.help/en/articles/15263210-i-m-having-trouble-activating-my-account.md): Check your spam folder for the activation email. If it is missing, follow an artist or fan in the app to trigger a resend. If you signed up with an incorrect email address, you can correct it by ta...
- [Where do I get the app?](https://get.bandcamp.help/en/articles/15263237-where-do-i-get-the-app.md): Get the Bandcamp Fan App for iOS and Android via the official mobile app stores. If you are an artist or record label, look for the separate Bandcamp Artist App available on both platforms
- [What’s the status of my merch order?](https://get.bandcamp.help/en/articles/15263086-what-s-the-status-of-my-merch-order.md): Physical goods are manufactured and shipped by artists and labels, not Bandcamp. To get an update on your order status, contact the seller directly by clicking the “Contact” link on their Bandcamp ...
- [I haven’t received my physical order. What should I do?](https://get.bandcamp.help/en/articles/15263142-i-haven-t-received-my-physical-order-what-should-i-do.md): Check the item page for shipping times. Allow 2 weeks for domestic and 4–6 weeks for international shipping. If overdue, message the artist via the "Contact" link on their page or receipt. If they ...
- [I need to update my shipping address.](https://get.bandcamp.help/en/articles/15263197-i-need-to-update-my-shipping-address.md): For unshipped orders, click "change address" on your Order Details page. If it already shipped, contact the seller directly. To update or delete your saved address for future purchases, go to the D...
- [I received my physical order, but something is missing.](https://get.bandcamp.help/en/articles/15263223-i-received-my-physical-order-but-something-is-missing.md): Items may ship separately; check the page for pre-order timelines. Allow 2 weeks for domestic and 4–6 weeks for international delivery. If overdue, use the "Contact" link to ask the artist. If they...
- [I’d like to change or cancel my order.](https://get.bandcamp.help/en/articles/15263266-i-d-like-to-change-or-cancel-my-order.md): To change or cancel your order, contact the seller directly using the “Contact” link on their Bandcamp page or in your receipt. Please keep in mind that it may not be possible to change your order ...
- [The item I received is damaged or incorrect.](https://get.bandcamp.help/en/articles/15263300-the-item-i-received-is-damaged-or-incorrect.md): Contact the seller directly via the “Contact” link on their Bandcamp page or receipt to request an exchange or refund. If you do not hear back, contact Bandcamp Support with photos or videos. You m...
- [What if I have a question about shipping costs?](https://get.bandcamp.help/en/articles/15263323-what-if-i-have-a-question-about-shipping-costs.md): Bandcamp is a marketplace where artists and labels set their own shipping costs. If you have questions about shipping rates for an item, contact the seller directly by clicking the "Contact" link a...
- [Why did I get a notification about an older order now being shipped?](https://get.bandcamp.help/en/articles/15263357-why-did-i-get-a-notification-about-an-older-order-now-being-shipped.md): If you receive a notification about an older order shipping, the best way to solve the mystery is to ask the seller. Go to the artist or label's Bandcamp page and click the "Contact" link to send t...
- [I purchased a physical release – where's my digital copy?](https://get.bandcamp.help/en/articles/15263375-i-purchased-a-physical-release-where-s-my-digital-copy.md): If you can't find your digital copy, the seller likely didn't upload audio files with their merch. Bandcamp only provides downloads for files the creator supplies. To find out why they're missing, ...
- [What do US tariffs mean for my merch orders?](https://get.bandcamp.help/en/articles/15263390-what-do-us-tariffs-mean-for-my-merch-orders.md): Significant changes have been made to global tariffs \(import taxes imposed by a government\) that will affect how packages enter the United...
- [How do I update my shipping address for an artist or label that I’m subscribed to?](https://get.bandcamp.help/en/articles/15263411-how-do-i-update-my-shipping-address-for-an-artist-or-label-that-i-m-subscribed-to.md): To change your shipping information for an artist or label subscription, send a message over to our Support team, and we’ll update it for you.
- [Why can’t I buy the physical version of this release?](https://get.bandcamp.help/en/articles/15263424-why-can-t-i-buy-the-physical-version-of-this-release.md): Artists and labels on Bandcamp list, manage, and ship merch directly. If you don't see a physical version available, you can contact the artist directly for more information.
- [Bandcamp Listening Clubs](https://get.bandcamp.help/en/articles/15263044-bandcamp-listening-clubs.md): Bandcamp Listening Clubs are a subscribe-to-own experience curated by trusted experts. Each month, you’ll receive a featured Record of the...
- [Playlists on the web \(BETA\)](https://get.bandcamp.help/en/articles/15263059-playlists-on-the-web-beta.md)
- [Can I create a playlist?](https://get.bandcamp.help/en/articles/15263150-can-i-create-a-playlist.md): In the Bandcamp Fan app, you can build custom playlists by tapping the Playlists tab or by tapping the three dots \(•••\) on any track or album in your library and selecting "Add to playlist."
- [Finding and managing your Bandcamp Playlists](https://get.bandcamp.help/en/articles/15263168-finding-and-managing-your-bandcamp-playlists.md)

## Policies

- [Bandcamp's Acceptable Use and Moderation Policy](https://get.bandcamp.help/en/articles/15263124-bandcamp-s-acceptable-use-and-moderation-policy.md): The article lists what content or behavior is acceptable on Bandcamp and what is prohibited. It explains how to report content you believe violates these policies, and how to appeal a decision if a...