If your purchased albums or tracks are not appearing in your Bandcamp collection, there are several potential causes and solutions. Below, we outline common issues and troubleshooting steps to help you resolve this problem.
Is Your Account Activated?
You can check if your fan account is activated by following another Bandcamp artist or fan, or by adding any item to your wishlist – if it's not activated, you will be prompted to verify your email. Here's what to do if you don't get the verification email.
You can also trigger an activation email by unfollowing any artist or fan. After activation, refresh your collection to see your past purchases.
Stale View in the Bandcamp App
A stale view in the Bandcamp app can prevent recent purchases from appearing in your collection. To refresh your collection:
On the Collection page in the app, pull down to force a refresh.
If the issue persists, log out of the app and log back in to clear the stale view.
After completing these steps, your recent purchases should appear in the app collection.
Did you check out using an alternate payment email?
If you entered a different email address at checkout, one that hasn’t been linked to your fan account yet, you’ll need to link it in order for that purchase to show up in your collection. Linking an alternate payment email is simple! Log in to your account, then visit > Settings > Fan.
Once you’ve added a new email, purchases made using that linked payment email will display in your collection. Magic!
Did you check out using PayPal, but the track/album you purchased isn’t in your collection, and you haven't received a receipt email either?
If you checked out using PayPal but don’t see your purchase in your collection and didn't receive the receipt email where it was expected, it's possible your purchase was linked to your primary PayPal email. Even if you check out using an alternate email address linked to your PayPal account, the receipt will still be sent to your primary PayPal email.
To add that purchase to your collection, just add that email to your account using the instructions in the previous section. You can also update your PayPal account’s primary email to the one that you use for Bandcamp purchases to avoid this in the future.
See this helpful link from PayPal's support portal.
I can’t access that email account / the email I used had a typo!
Not to worry. In that case, you'll just want to contact us, providing either the inaccessible email you used or the link to the item you bought, as well as the URL of your fan account. We'll help get things sorted in no time.
Territory-Based Licensing Restrictions
Some albums or tracks may not appear in your collection due to licensing restrictions. Releases licensed for sale only in specific territories cannot be viewed, purchased, or added to your wishlist in the Bandcamp mobile app if you are outside of those specific territories. Not sure if this applies? You can contact the seller by clicking the "contact" link on their Bandcamp page, or contact us to confirm.