Bandcamp

Physical goods are manufactured and shipped by artists and labels, not Bandcamp. To get an update on your order status, contact the seller directly by clicking the “Contact” link on…

What’s the status of my merch order?

Check the item page for shipping times. Allow 2 weeks for domestic and 4–6 weeks for international shipping. If overdue, message the artist via the "Contact" link on their page…

I haven’t received my physical order. What should I do?

For unshipped orders, click "change address" on your Order Details page. If it already shipped, contact the seller directly. To update or delete your saved address for future purchases, go…

I need to update my shipping address.

Items may ship separately; check the page for pre-order timelines. Allow 2 weeks for domestic and 4–6 weeks for international delivery. If overdue, use the "Contact" link to ask the…

I received my physical order, but something is missing.

To change or cancel your order, contact the seller directly using the “Contact” link on their Bandcamp page or in your receipt. Please keep in mind that it may not…

I’d like to change or cancel my order.

Contact the seller directly via the “Contact” link on their Bandcamp page or receipt to request an exchange or refund. If you do not hear back, contact Bandcamp Support with…

The item I received is damaged or incorrect.

Bandcamp is a marketplace where artists and labels set their own shipping costs. If you have questions about shipping rates for an item, contact the seller directly by clicking the…

What if I have a question about shipping costs?

If you receive a notification about an older order shipping, the best way to solve the mystery is to ask the seller. Go to the artist or label's Bandcamp page…

Why did I get a notification about an older order now being shipped?

If you can't find your digital copy, the seller likely didn't upload audio files with their merch. Bandcamp only provides downloads for files the creator supplies. To find out why…

I purchased a physical release – where's my digital copy?

Significant changes have been made to global tariffs (import taxes imposed by a government) that will affect how packages enter the United...

What do US tariffs mean for my merch orders?

To change your shipping information for an artist or label subscription, send a message over to our Support team, and we’ll update it for you.

How do I update my shipping address for an artist or label that I’m subscribed to?

Artists and labels on Bandcamp list, manage, and ship merch directly. If you don't see a physical version available, you can contact the artist directly for more information.

Why can’t I buy the physical version of this release?

Support for your physical merch purchases

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