First, check that you’ve waited long enough for the package to arrive. Head over to the item’s page and look for the “ships out in [x] days” part of the description. This is the number of days it may take for the seller or fulfillment house to ship out your item. If it’s still within that timeframe, sit tight, your order will begin its journey soon.
You’ll also need to give the package enough time to travel from its origin to you. You’ll find the artist’s location in the bio on their music page. Please keep in mind:
Domestic packages may take 2 weeks to arrive.
International packages may take 4-6 weeks (customs office processing can be slow).
Next, if your package was scheduled to arrive by now, contact the artist for an update.
You can send the artist a message by clicking the “Contact” link on their Bandcamp page or in your Bandcamp receipt.
Finally, if you’ve contacted the seller but haven’t received a response, contact Bandcamp support. Our small but mighty team will help sort things out.
PayPal’s Buyer Protection Period covers your purchase up to 180 days from the date of the sale. After that time, your order cannot be refunded.
I haven’t received my physical order. What should I do?
Check the item page for shipping times. Allow 2 weeks for domestic and 4–6 weeks for international shipping. If overdue, message the artist via the "Contact" link on their page or receipt. If they don't reply, contact Bandcamp support within 180 days