First, check to make sure that the missing item should have arrived by now. If your order included items that are on pre-order or have longer lead times, the seller may have shipped your other items separately so you don’t have to wait for everything to be ready.
Head over to the item’s page and look for the release date, and the “ships out in [x] days” part of the description. This is the number of days it may take for the seller or fulfillment house to ship out your item. If it’s still within that timeframe, sit tight, your missing item will begin its journey soon.
You’ll also need to give the package sufficient time to travel from its place of origin to you. You’ll find the artist’s location in the bio on their music page. Please keep in mind:
- Domestic packages may take 2 weeks to arrive.
- International packages may take 4-6 weeks (customs office processing can be slow).
Next, if your missing item should have arrived by now, contact the artist for an update.
You can send the artist a message by clicking the “Contact” link on their Bandcamp page or in your Bandcamp receipt.
Finally, if you’ve contacted the seller but haven’t received a response, contact Bandcamp support. Our small but mighty team will help sort things out.
PayPal’s Buyer Protection Period covers your purchase up to 180 days from the date of the sale. After that time, your order cannot be refunded.