Bandcamp

Physical goods on Bandcamp are manufactured and fulfilled by the artists and labels on the site, not by Bandcamp itself. As such, if you’d...

What’s the status of my merch order?

 

First, check to make sure you’ve waited long enough for the package to arrive. Head over to the item’s page and look for the “ships out...

I haven’t received my physical order, what should I do?

I want to update the shipping address of a recent orderTo update your address for any open, unshipped orders, please use the "change addre...

I need to update my shipping address.

 

First, check to make sure that the missing item should have arrived by now. If your order included items that are on pre-order or have ...

I received my physical order, but something is missing.

If you need to change anything about your order you’ll need to contact the seller directly. You’ll find a “Contact” link on their Bandcamp...

I’d like to change or cancel my order.

Contact the seller directly to work out an exchange or request a refund. To do so click the “Contact” link on their Bandcamp page or in yo...

The item I received is damaged or incorrect.

Bandcamp functions like a marketplace, so it's up to artists and labels themselves to ship and fulfill merch. That means artists and label...

What if I have a question about shipping costs?

There are a few reasons why you may have just now received notice about an order you placed months or even years ago just now being shippe...

Why did I get a notification about an older order now being shipped?

Missing a receipt? Head over here. 
Having trouble finding your download link? Right this way!
If you’re not seeing a download link in any...

I purchased a physical release – where's my digital copy?

Significant changes have been made to global tariffs (import taxes imposed by a government) that will affect how packages enter the United...

What do US tariffs mean for my merch orders?

If you need to change your shipping information for an artist or label subscription, send a message over to our Support team and we’ll upd...

How do I update my shipping address for an artist or label that I’m subscribed to?

Bandcamp is a marketplace that connects music fans with their favorite artists and labels. That means all the merch—like vinyl, CDs, casse...

Why can’t I buy the physical version of this release?

Buying physical merch from your favorite artists and labels

Merch from artists and labels

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