Fans & Buyers
Help for Fans buying music and merch, downloading, managing their Fan Collection, and using the Fan app.
87 articles
- I need a refund for my live stream ticket.
- I missed some (or all) of the live stream!
- I can't attend the live stream. Can I transfer my tickets to someone else?
- I bought a ticket for a live stream, but I can't find my receipt.
- The live stream I am watching is experiencing poor streaming quality.
- I can't see the live stream chat.
- I bought a ticket, but I can't access the live stream!
- Some tracks are only 30 seconds long or samples. What gives?
- Payment Troubleshooting
- Where’s my receipt email or download link?
- Paying with PayPal
- Paying with a credit or bank/debit card
- How do I see a list of my previous purchases?
- Sending gifts
- Gift cards
- How do I modify or remove my stored credit card details?
- How are credit card payments kept secure?
- Where do I enter my discount code?
- How do I contact an artist or label?
- Do you provide invoices for purchases?
- Can I see prices in my currency and check shipping costs?
- I lost my cart.
- My card was declined. What should I do?
- My card was declined, but you still charged me!
- Example Withdrawal Form
- How do I request a refund?
- Where’s my download link?
- I just subscribed to an artist or label, but I don’t see any of their releases.
- Why is my download missing tracks?
- Where do I download my purchase?
- I’m unhappy with the audio quality of my download. What should I do?
- I can't download this massive discography I just purchased!
- Download troubleshooting
- Can I re-download my purchases?
- My download link has expired. Help!
- In which formats can I download my purchases?
- Can I use the music that I bought in my YouTube video/commercial/podcast?
- How do I unzip my album download?
- My downloads won’t play in my audio player. What’s up?
- How do I import my music?
- I pre-ordered an album, and it’s now been released, but I still haven’t received my link to the full download.
- My download code is invalid or has already been redeemed.
- Are downloads from Bandcamp free of DRM (digital rights management) software?
- Which audio format should I download?
- Can I download files directly to my device and listen to my collection with another app?
- I submitted my email address to receive a free download, but the download link hasn’t arrived.
- Can I download directly to my iOS device?
- Some of my purchases are missing from my collection. What do I do?
- How do I edit my Fan Page?
- I never received the activation email for my fan account. Now what?
- How do I add music to my collection?
- I accidentally made more than one fan account. How do I merge them?
- I no longer want to receive emails. How do I unsubscribe?
- Can I make my collection private?
- How do I cancel my subscription to an artist?
- How do I unhide a hidden purchase in my collection?
- How do I delete items from my collection?
- Can I unlink a payment email from my Fan account?
- How do I delete my fan account?
- Download music in the Bandcamp Fan app for offline listening
- Use Chromecast to stream your Bandcamp collection via WiFi
- Stream your Bandcamp collection via Android Auto & Apple CarPlay
- I’m having trouble streaming tracks on the website.
- Listen to your Bandcamp collection by streaming to your AirPlay-enabled device
- How do I create a queue? How do I add songs to a queue?
- App troubleshooting
- I’m having trouble activating my account.
- Where do I get the app?
- Playback in the app is flaky, or it stops and starts.
- Can I download my purchases directly in the app?
- When are you going to add scrobbling to the app?
- What’s the status of my merch order?
- I haven’t received my physical order. What should I do?
- I need to update my shipping address.
- I received my physical order, but something is missing.
- I’d like to change or cancel my order.
- The item I received is damaged or incorrect.
- What if I have a question about shipping costs?
- Why did I get a notification about an older order now being shipped?
- I purchased a physical release – where's my digital copy?
- What do US tariffs mean for my merch orders?
- How do I update my shipping address for an artist or label that I’m subscribed to?
- Why can’t I buy the physical version of this release?