Fans & Buyers
Help for Fans buying music and merch, downloading, managing their Fan Collection, and using the Fan app.
87 articles
I need a refund for my live stream ticket.
I missed some (or all) of the live stream!
I can't attend the live stream. Can I transfer my tickets to someone else?
I bought a ticket for a live stream, but I can't find my receipt.
The live stream I am watching is experiencing poor streaming quality.
I can't see the live stream chat.
I bought a ticket, but I can't access the live stream!
Some tracks are only 30 seconds long or samples. What gives?
Payment Troubleshooting
Where’s my receipt email or download link?
Paying with PayPal
Paying with a credit or bank/debit card
How do I see a list of my previous purchases?
Sending gifts
Gift cards
How do I modify or remove my stored credit card details?
How are credit card payments kept secure?
Where do I enter my discount code?
How do I contact an artist or label?
Do you provide invoices for purchases?
Can I see prices in my currency and check shipping costs?
I lost my cart.
My card was declined. What should I do?
My card was declined, but you still charged me!
Example Withdrawal Form
How do I request a refund?
Where’s my download link?
I just subscribed to an artist or label, but I don’t see any of their releases.
Why is my download missing tracks?
Where do I download my purchase?
I’m unhappy with the audio quality of my download. What should I do?
I can't download this massive discography I just purchased!
Download troubleshooting
Can I re-download my purchases?
My download link has expired. Help!
In which formats can I download my purchases?
Can I use the music that I bought in my YouTube video/commercial/podcast?
How do I unzip my album download?
My downloads won’t play in my audio player. What’s up?
How do I import my music?
I pre-ordered an album, and it’s now been released, but I still haven’t received my link to the full download.
My download code is invalid or has already been redeemed.
Are downloads from Bandcamp free of DRM (digital rights management) software?
Which audio format should I download?
Can I download files directly to my device and listen to my collection with another app?
I submitted my email address to receive a free download, but the download link hasn’t arrived.
Can I download directly to my iOS device?
Some of my purchases are missing from my collection. What do I do?
How do I edit my Fan Page?
I never received the activation email for my fan account. Now what?
How do I add music to my collection?
I accidentally made more than one fan account. How do I merge them?
I no longer want to receive emails. How do I unsubscribe?
Can I make my collection private?
How do I cancel my subscription to an artist?
How do I unhide a hidden purchase in my collection?
How do I delete items from my collection?
Can I unlink a payment email from my Fan account?
How do I delete my fan account?
Download music in the Bandcamp Fan app for offline listening
Use Chromecast to stream your Bandcamp collection via WiFi
Stream your Bandcamp collection via Android Auto & Apple CarPlay
I’m having trouble streaming tracks on the website.
Listen to your Bandcamp collection by streaming to your AirPlay-enabled device
How do I create a queue? How do I add songs to a queue?
App troubleshooting
I’m having trouble activating my account.
Where do I get the app?
Playback in the app is flaky, or it stops and starts.
Can I download my purchases directly in the app?
When are you going to add scrobbling to the app?
What’s the status of my merch order?
I haven’t received my physical order. What should I do?
I need to update my shipping address.
I received my physical order, but something is missing.
I’d like to change or cancel my order.
The item I received is damaged or incorrect.
What if I have a question about shipping costs?
Why did I get a notification about an older order now being shipped?
I purchased a physical release – where's my digital copy?
What do US tariffs mean for my merch orders?
How do I update my shipping address for an artist or label that I’m subscribed to?
Why can’t I buy the physical version of this release?