Bandcamp

Artists and labels have full control over their catalog and can upload shorter tracks or samples if they choose. To request the complete tracks, contact them directly by clicking the…

Some tracks are only 30 seconds long or samples. What gives?

If your payment isn’t working, it could be due to card issues, billing details, or your bank blocking the charge. Try checking your details and using another payment method if…

Payment Troubleshooting

Check spam and verify your inbox. You can resend receipts from your Fan Account under "Purchases," or link alternative emails in your settings. Downloads are also available via your checkout…

Where’s my receipt email or download link?

You can use PayPal to pay on Bandcamp by selecting it at checkout and logging in to confirm your purchase. It’s a secure way to pay without entering card details,…

Paying with PayPal

You can pay with a credit or debit card on Bandcamp, but only for digital purchases and some merch orders in certain currencies. If it’s available for your order, you’ll…

Paying with a credit or bank/debit card

To see your purchase history, click your profile icon (top right) and select 'purchases'. If an item is missing, ensure your payment email is linked to your fan account.

How do I see a list of my previous purchases?

To send a gift, click "Send as gift" under the item. You can gift from wishlists, send merch, or add multiple gifts to your cart. Recipients don't need an account.…

Sending gifts

Buy and redeem gift cards on Bandcamp's site (web only). Use them for digital content and select physical items.

Gift cards

You can update or remove your saved card details from your Bandcamp settings page. You can update a card or remove one you no longer use at any time.

How do I modify or remove my stored credit card details?

Credit card payments are protected by encryption using Transport Layer Security (TLS). Additionally, all credit card information is stored securely in a PCI-compliant environment.

How are credit card payments kept secure?

If an artist or label has an active discount code, the code field will automatically appear in the dialog box when you click "Buy Now."

Where do I enter my discount code?

To contact an artist or label regarding orders, files, or licensing, click the "Contact" link at the bottom right of their Bandcamp page to send them an email directly.

How do I contact an artist or label?

We don't provide official invoices, but we do send email receipts for all purchases. You can print these receipts out if you need a record of your transaction.

Do you provide invoices for purchases?

Bandcamp can show prices in your local currency, and you can check shipping costs before you buy. Just add the item to your cart and enter your shipping destination to…

Can I see prices in my currency and check shipping costs?

Cart history is stored via browser cookies. If you clear your cookies or switch devices, your cart will reset. Try returning to your original device/browser, or log in to a…

I lost my cart.

Digital refunds are handled only by the Bandcamp Support team. Refund requests policies for physical merch may differ based on your location, especially if you are in the EU or…

How do I request a refund?

If your card was declined but you still see a charge, it’s usually a temporary authorization from your bank, not a completed payment. These holds often disappear on their own…

My card was declined, but you still charged me!

Example Withdrawal Form

If your card is declined on Bandcamp, it’s usually due to your bank, incorrect details, or security checks. Try double-checking your info, using another payment method, or contacting your bank…

My card was declined. What should I do?

Buying & Paying

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Create your workspace and invite the people you work with.

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