Bandcamp

While we don’t support snippets, Artists and Labels retain full control over their catalog, which means they can upload shorter versions o...

Some tracks are only 30 seconds long or samples. What gives?

If you’re having issues completing your purchases on the site, there are a few steps you may want to take. 

Make sure you’ve entered your...

Payment Troubleshooting

Download links can be found in your receipt email. If you can’t find your receipt, here's what to do: 

First, check your spam folder. 
Ne...

Where’s my receipt email or download link?

Signing up for a PayPal account allows you to pay using your bank account, credit card, or PayPal balance (in most cases gift cards are no...

Paying with PayPal

Credit card checkout is available for digital, and some merch purchases, made in British pounds, US, Canadian, and Australian dollars, Jap...

Paying with a credit or bank/debit card

Your Purchases page shows your entire purchase history, accessible via the user menu dropdown in the top toolbar.

How do I see a list of my previous purchases?

How do I send a gift? 
Beneath each “Buy” button you will see a “Send as gift” button, like so: 

Can I send a gift to another fan, or to…

Sending gifts

Where can I buy a gift card?
Head right over here.
Where do I redeem my gift card?
Step right this way.
What can you buy with a gift card?...

Gift cards

First, head over to the “credit card” tab of your Settings page (linked from the profile photo icon while you are logged in to your Fan Ac...

How do I modify or remove my stored credit card details?

Credit card payments made through Bandcamp are encrypted using Transport Layer Security (TLS), and credit card information is held in a PC...

How are credit card payments kept secure?

If the artist or label from whom you're buying an item has a discount code set up, the discount code field will appear automatically in th...

Where do I enter my discount code?

Since Bandcamp functions like a marketplace, artists and labels are responsible for their own pages. You may need to contact an artist or ...

How do I contact an artist or label?

Sorry, we don't provide invoices. We do send email receipts for all purchases, which you can print off if you require a transaction record.

Do you provide invoices for purchases?

Yep! When you’re ready to buy, click the currency name in the “Buy Now” box or your shopping cart. Then, select your country from the list...

Can I see prices in my currency and check shipping costs?

Sorry for the headache. Cart history is associated with a token stored in your browser's cookies, so if your cookies were cleared (or you ...

I lost my cart.

If your credit card has been declined, there are a few steps you should take to complete your purchase.

Check that your credit card numbe...

My card was declined. What should I do?

You are likely are seeing a pending transaction created when we attempted to charge your card, but were unable to complete the transaction...

My card was declined, but you still charged me!

Example Withdrawal Form

Depending on what you purchased and which payment method you used, you may need to contact either Bandcamp or the seller directly to reque...

How do I request a refund?

Buying and paying

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